Senior Account Manager - Total Security Solutions

Why Total Security Solutions

Total Security Solutions is a leading physical security product manufacturer with facilities in the midwest and west coast, with a continuously expanding portfolio. Our  benchmark of success is based on our fast growing pace and our team’s ability to honor all commitments with integrity, build lasting client relationships, and provide the best customer service in our industry. We have taken more than three decades of experience in bullet resistant barrier systems, and raised the bar within our industry.

Named three times to the Inc. 5000 List of the Fastest Growing Companies in America and to the Michigan 50 Companies to Watch and named Best and Brightest Companies to Work For® in Metropolitan Detroit, Best and Brightest Companies to Work for in the Nation, and Best of MichBusiness, Total Security Solutions recognizes that our company’s growth can be directly attributed to our team members – from the front office and sales to our shop floor – who work hard each day to build a quality bullet proof glass product. We are continuously seeking individuals with the desire to build their careers while helping expand our business and drive innovation in our industry. Some other reasons to join our team include:

• TSS is a progressive organization that is committed to excellence and operates collaboratively and proactively to solve problems and exceed expectations via our “Three Uniques” of Customer Service, Customization and Speed
• We’re financially strong and we are positioned in the industry with unparalleled growth.
• Our leadership team is committed to maintaining our company culture, embodied in our core values.
• We have a strong leadership team with extensive industry experience. You can count on this team to be effective partners.
• We’re entrepreneurial. Ideas are encouraged and you will be given a high degree of autonomy to reach your established goals.
• Our Core Values spell the acronym, TRIBE
  • Team player- humble, here to help, approachable, collaborative, value others and appreciate differences
  • Right thing- honest, own it, admit mistakes, if you see something, say something
  • Improve- challenge the status quo, grow or die, solve problems- for good, embrace feedback
  • Be passionate- can-do attitude, want to win, work hard, see the big picture, love what you do
  • Experience- understand needs, offer solutions, quality deliverables, responsive communication, and respectful and courteous
    • Hear our CEO/Visionary, Jim Richards, share his vision and Insights on TSS core values! Total Security Solutions | Our Core Values - YouTube

Summary:
The Regional Account Manager is responsible for meeting established sales goals by utilizing a “hunters” mentality. This position is responsible for providing superior quality and service while maintaining the company’s high standards when interacting with customers, employees, partners, and vendors.

Primary Responsibilities:

• Achieve monthly & yearly sales quotas across multiple products and services
• Create action plan of how to accomplish sales quotas
• Develop solid sales techniques using the TSS sales process
• Achieve quarterly departmental and personal objectives
• Make multiple outbound calls daily to current customers in assigned sales areas
• Ask questions, listen, and verify customer information and needs
• Build relationships and connections with potential customers
• Drive specifications and approvals
• Expand current scopes
• Trade association- AIA, Boma, etc.
• Educate the customer on the benefits of TSS products and services
• Explain TSS proven process
• Follow up on proposals in a timely manner, and close orders
• Document customer information in database/CRM

Competencies:

• Strong interpersonal skills, excellent communication skills, organizational skills, and the ability to sell in a highly competitive industry.
• Strong understanding of the Construction Industry.
• Ability to communicate effectively with all levels of plant and corporate personnel.
• Ability to present confidently
• Strong decision-making skills to address issues effectively and in a timely manner.
• Goal-oriented and long-range planning aptitude to promote continued success in meeting goals.
• Ability to use influence internally as well as with decision makers in customer facilities.
• Strong entrepreneurial spirit with a “hunter” mentality.
• Ability to continuously improve to further grow commission advances.

Required Qualifications:

• Bachelor's degree preferred, but not required
• Excellent interpersonal, time management, prioritization, and organizational skills
• Excellent verbal communication and phone skills
• Detail-oriented and able to focus on multiple tasks at one time
• Comfortable with technology and willing to learn new systems
• Proficient with Google Apps and Hubspot CRM preferred

Physical Requirements:

• Communicate with others and exchange accurate information.
• Operate a computer and other office machinery or equipment.
• Ability to move about inside the office to access file cabinets or office machinery.
• Sit/Stand for extended periods of time.

Work Environment:

• This job takes place remotely and will require some travel to office locations and customer sites.

Benefits:

• Health/Dental/Vision Insurance
• 401k 
• PTO
• Holiday Pay
• Base Salary Uncapped Commission

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