Senior Account Manager - American International Group

Senior Account Manager

Join us as a Senior Account Manager to play an influential role in driving sales growth.

Make your mark in General Insurance

General Insurance is a leading provider of insurance products and services – focused on helping to manage risk for commercial and personal customers.  We offer a broad range of products through a diversified, multi-channel distribution network, including one of the world’s most far-reaching property and casualty networks.

Account Manager facilitates professional, high quality end-to-end relationships with domestic designated accounts.  The Account Manager has direct responsibility and oversight for new account implementation, for the development of those accounts and for all account reporting.  The Account Manager contributes to the profitability of the company by maximizing client relationships.

How you will create an impact

Account Management

• Contributes to the company’s client relations efforts by assuming overall relationship responsibility for designated accounts.  Accomplishes this through regular client meetings, account  performance reviews, targeted quality initiatives and/or other appropriate forums
• Develops & implements comprehensive protocols for new account implementation and manages results for optimum client/company satisfaction
• Serves as the liaison between designated clients and operational units (training, systems, customer service, medical, etc.) to ensure all protocols are understood, expectations agreed and performance delivered; suggests improvements to existing processes and is responsive to account requirements
• Participates in client-directed meetings, presentations and other events as requested and/or as deemed appropriate for account development and contributes content for client proposals, marcom and/or presentations
• Conducts quarterly stewardship meetings with senior managers within AIG and facilitates implementation of protocols based on feedback
• Provides quarterly utilization reporting to respective divisions

Leadership/Teamwork

• Demonstrates clear ability to work with others and promotes a collaborative environment that facilitates client and colleague development
• Assures that operational staff interacts with all personnel and clients in a professional and appropriate manner in order to achieve the objectives of the department and company
• Serves as a member of the Global Account Management Team, interacting with peers in other offices to ensure consistency in account management and service delivery across the centers
• Provides role model for departmental staff in accordance with all applicable company policies and procedures

Quality/Utilization Management

• Oversees onsite account/client meetings when appropriate
• Directs the development and implementation of departmental/company policies and procedures relating to account implementation and management
• Directs the development of quality benchmarks for account management and monitors progress, reporting results both locally and to the global team

Meetings/Trainings

• Participates in the development of new/expanded client/staff training materials to ensure we achieve quality results for the company and to enhance the overall client experience
• Ensures that staff receives appropriate training and education to enable them to achieve quality results for the company and to enhance their career growth –
• Actively leads account implementation and conducts regular account review meetings
• Actively participates in global account team meetings
• Actively participates in local management and team meetings serving as the client advocate
• Meets with the Operations and Global Head Travel Account Management on a regular basis to review data relating to account performance, customer service, service delivery issues, etc.

What you’ll need to succeed

• 5+ years Account Management Experience
• Demonstrates personal expertise and knowledge in account management and operational fundamentals in support of same
• Demonstrates personal expertise in project management and leadership
• Demonstrates critical independent thinking and ability to multi-task in situations wherein the outcome is time sensitive                   
• Demonstrates personal expertise in presentation and training skills

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Travel Assist, Inc.