Senior Account Manager - Employee Health & Benefits - R_229143-6153 - Masco Corporation

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information, please see:
https://illinoisjoblink.illinois.gov/jobs/12310232 About Marsh
McLennan Agency Midwest
Marsh McLennan Agency's Midwest Region is a full-service brokerage
providing business insurance, employee benefits, private client
insurance, and retirement services to businesses and individuals across
the country. MMA Midwest is consistently recognized as a top workplace,
attracting and retaining its insurance talent by rewarding expertise and
investing in career development. Colleagues enjoy an award-winning
culture that fosters a highly productive and results-driven working
environment.
As a customer focused insurance expert, the Senior Account Manager
drives the successful policy delivery and service to our clients.
Working with the Producer and/or Account Executive, they plan, execute
and track a customized service plan for each client. The Senior Account
Manager builds effective, personalized working relationships with
clients and prospective clients, learning their risk and insurance
program needs. They engage the full service team and resources as
appropriate to create measurable value and efficiencies in our clients'
business. The Senior Account Manager also has a thorough understanding
of the marketplace and industry, and uses that expertise in placing
coverage and negotiating terms in reviewing coverage and program options
and understanding associated details. They defines the success of this
role as the smooth facilitation of a collaborative service experience.
EXECUTION OF CLIENT SERVICE
- Works with Producer and/or Account Executives, service team, and
other internal departments to plan, execute, and track customized
service strategy for each client, designed to create measurable
value and efficiencies in their businesses
- Manages creation of proposals, providing summary of programs and
options, service plan, and other specific deliverables designed to
support clients in making decisions about insurance programs
- Builds personalized client relationships through demonstrated
ownership of the service plan and multiple channels of communication
such as phone, email, and in-person meetings
- Analyzes risk, coverage, program structure and recommends options;
executes coverage and program changes
- Oversees the accuracy and display of information in client portals;
consults with and enacts client decisions on access to portal by
their staff
- Leverages insurance knowledge and communication skills to explain
coverage terms, program options, and other items to clients as
needed
- Works with internal departments to ensure cohesiveness and
timeliness of service execution, and creates report of service plan
execution through commitment report
- Takes an enterprise-wide approach to client service by collaborating
with other service teams to create a cohesive client service
experience
- Manages time to prioritize workload, client service requests, and
service parameters on business processes
CLIENT RELATIONSHIP MANAGEMENT
- Attends various meetings throughout the year
- Conducts meetings independently with clients when necessary, to
fulfill commitments made in the service strategy
- Demonstrates knowledge of, and researches, individual states
regulations and carrier programs necessary for multi-state accounts
- Demonstrates previous experience handling accounts, including the
ability to navigate through diagnostic and financial analyses for
these accounts
- Displays advanced comprehension of compliance within discipline
- Manages account activity assigned by Producer/Account Executive
- Communicates with clients regarding insurance, claims or
administrative problems and works as a liaison to resolve escalated
issues
- Demonstrat s the understanding and ability to speak to strategic and
complex insurance programs
MARKET STRATEGY AND NEGOTIATION
Works with service team to effectively manage and oversee new business
and renewal processes by following workflow procedures and best
practices
Creates submission for underwriters, by engaging with clients and
prospective clients on their exposures, coverages and program needs,
assembling into submission package following best practices
Communicates with underwriters on submissions and negotiates premium,
coverage, and other terms on behalf of clients
Evaluates coverage, terms, and conditions of quotes received from
underwriters; compares quote options from multiple carriers and presents
coverage comparisons as requested
Remains current on forms, coverage, insurance carriers, industry trends,
and legislation
Maintains positive working relationships with insurance carriers,
attends meetings and events as appropriate, and proactively learns about
their products and underwriting approaches
Independently evaluates client's current coverage programs and
collaborates with the Producer/Account Executive to recommend market
strategy and plan design
Identifies and recommends additiona