Senior Account Manager - Advanced Systems Group LLC
Emeryville, CA
About the Job
About Us:
Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region.
We are looking for:
We are looking for a Senior Account Manager to join our Managed Services department to support our Live Events operational pod.
The Senior Account Manager acts as a link between the company and clients to ensure that their needs are being met and that they’re satisfied with the work that Advanced Systems Group provides to them.
This role reports directly to the Sr. Director of Managed Services and collaborates with the Resource Manager, the Finance Manager, and the rest of the business pod team.
The ideal candidate resides in California as this role requires frequent travel to Los Angeles and the San Francisco Bay Area.
Job Responsibilities:
- Builds strong client relationships to maintain old business and acquire new customers.
- Collaborates with members of the business pod team and various other internal departments, i.e. Human Resources, Resource Operations, Finance, etc., to ensure that they fulfill all customer requests.
- Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets.
- Identifies and analyzes client preferences to properly direct sales efforts.
- Works closely with clients to understand their needs; identifies and suggests equipment, products, or services that will meet those needs.
- Resolves client complaints, staffing problems, and other issues that may interfere with efficient account operations.
- Collaborates with MS leadership and executive leadership to develop sales quotas and strategies.
- Tracks and reports on client data, including revenue, project types, hiring, and forecasting
- Drafts, negotiates, and executes client SOWS.
- Manages client POs, ensuring timely invoicing
- Manages client rate sheets and ensures we are providing the right service model for the client’s business needs
- Works with the Finance Manager, oversees and monitors client budget, flagging potential changes.
- Forecasts client needs and fluctuations in business.
- Works with Resource Manager to ensure quality talent is provided to the client in a timely manner.
- Identifies and pursues new business opportunities, both within current client teams and with new clients.
- Performs other duties as assigned.
Qualifications & Experience:
- Bachelor's degree in Media Production, Hospitality Management, or equivalent experience.
- 10 years of professional experience in sales and account management.
- 5 years of professional experience in filmmaking, video production, audio production, and/or live events.
- An exceptional record of sales leadership experience.
- Strong business acumen and a solid understanding of how to achieve business objectives.
- Excellent verbal and written communication skills.
- Excellent sales and customer service skills with proven negotiation skills.
- Excellent presentation and public speaking skills.
- Proven supervisory and leadership experience.
- Excellent organizational skills and attention to detail.
- Proficiency with Microsoft Office Suite.
- Managed Services industry experience preferred.
- Ability to travel within the US up to 25%.
Compensation & Benefits:
This role offers a base salary of $150,000-$160,000 depending on experience.
At Advanced Systems Group, we prioritize an inclusive work environment and offer a variety of benefits to support our diverse team, including:
- Comprehensive medical coverage with 3 different plans to fit your needs, and 100% of the employee medical premium covered by ASG, and affordable rates for your family.
- Discounts on health and wellness programs, plus savings on travel and more.
- Voluntary benefits including disability, accident, critical illness insurance, and pet insurance.
- Employee Assistance Program offering counseling, financial coaching, and more.
- Paid time off to relax and recharge.
- Additional benefits to help you plan for the future, like life insurance and 401k.
Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Source : Advanced Systems Group LLC