Senior Account Manager - VirginPulse
Covington, LA 70433
About the Job
Now is the time to join us!
Virgin Pulse and HealthComp are now Personify Health. The industry’s first personalized health platform company combines health, wellbeing, and navigation solutions to deliver powerful outcomes to businesses and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.
Responsibilities:
Who are you?
Personify Health is hiring a Senior Account Manager with at least 5 years of client service experience with a focus on health insurance and/or employee benefits to play a critical role within our growing organization. If you are great at building positive relationships, managing expectations, resolving issues, and finding solutions for clients this is the perfect opportunity for you!
In this role you will wear many hats, but your knowledge will be essential in the following:
- Serve as the main point of contact to support incoming service inquiries and refer complex questions to the sales team as appropriate
- Provide a positive experience by responding in a timely manner and offering creative solutions that meet their needs
- Initiate and monitor the renewal in collaboration with the sales team to evaluate the market, analyze plan data, and implement new strategies
- Manage the implementation of new contracts by overseeing the underwriting process and the installation documentation
- Maintain a thorough knowledge of HealthComp benefit related products and attend product trainings as requested
- Stay informed of regulatory issues that affect benefit plans and update clients when necessary
- Gather product information and pricing to provide clients with comparison with current benefit offerings
- Compile competitor data and market insights throughout your interactions with clients and provide any pertinent information to sales management to support strategic decision making
- Document all interactions in the client relationship management system and maintain an orderly system for filing hardcopy and electronic information
- Meet with clients face-to-face to ensure business objectives are being met
- Monitor commission payments and make outbound calls to carriers who are delinquent on payments
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Qualifications:What you bring to the Personify Health team:
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:
- 5+ years of experience as an Account Manager
- 5+ years of experience in health insurance, employee benefits, or healthcare industry
- Knowledge of health plan testing, regulatory compliance, and mandates regarding insurance plan administration
- Valid driver’s license along with proof of insurance with defined limits must be presented to HR, a copy will be kept on file, and documentation will be requested on an annual basis
- Willingness to travel for multiple days at a time
- Clear communication style and strong collaboration skills
No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.
Note that salary may vary based on location, skills, and experience. This position is eligible for health, dental, vision, mental health and other benefits.
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