Senior Account Manager - Escode, Part of NCC Group

Overview

The Senior Account Manager is responsible for driving revenue growth through the acquisition, development and management of Banking and Financial Services accounts. The responsibilities of this role include account planning and management, opportunity management, pipeline development and forecasting in Salesforce CRM, and supporting the sales individual/pod team structure in a hybrid-work model to achieve or exceed targets on a consistent basis.

The Escode Division

The Escode division is a leading global provider of software resilience and business continuity solutions with over 18,000 customers worldwide and offices all over the world. We recently completed the exciting acquisition of Iron Mountain’s Intellectual Property Management (IPM) business. Together, the two businesses offer a rich, complementary set of services to customers globally, including industry leading software verification solutions and, excitingly, a cloud resilience proposition: Escrow-as-a-Service (EaaS). As a combined business, IPM and our Escode division are now the market leader in software resilience services globally. Together we remain committed to investing in helping customers improve resilience as the technology landscape continues to evolve and are focused on delivering maximum value to customers, and creating a workplace where sales, technical and operations teams can be themselves and do their best work. In March 2019 we Launched our EaaS cloud offering. This is a marketing leading cloud escrow solution, where we have since seen triple digit % growth over the past two years. This solution is underpinned by deeply embedded cloud technologies and include a mixture of legal and technical consultancy services that are sold to customers worldwide Learn more about Escode at https://www.escode.com

Key Accountabilities

• Client Relationship Management – build and maintain strong, long-term relationships with key clients. Act as the main point of contact, ensuring client satisfaction and trust.
• Strategic Planning – develop account strategies to achieve client objectives and align them with the Escode company goals. Identify opportunities for upselling or cross-selling additional services.
• Revenue Growth – drive revenue growth by meeting or exceeding sales targets for assigned accounts. Develop proposals and negotiate contracts to secure renewals and new business
• Leadership and Coordination – collaborate with internal teams (e.g., marketing, product development, support) to deliver exceptional results for clients. Lead accounts, providing clear direction and support.
• Problem Resolution – address and resolve client concerns and escalations promptly and effectively. Proactively identify and mitigate potential risks impacting client success.
• Performance Reporting – track, analyze, and report on key account performance metrics. Provide clients with regular updates and insights on project status and outcomes.
• Market & Industry Insight – stay informed about industry trends and competitors to provide clients with informed recommendations. Use insights to guide clients’ strategies and adapt company offerings as needed.
• Budget and Resource Management – oversee budgets related to client accounts to ensure profitability and resource efficiency. Balance client needs with the company’s financial and operational constraints.
• Proposal Development
  • Create and present compelling proposals tailored to client needs and business objectives. Ensure proposals address client challenges and highlight the value of company offerings.
• Contract and Compliance Management – ensure all client engagements adhere to contractual agreements, timelines, and regulatory standards. Monitor compliance with SLA’s and adjust plans as needed.

Skills

We require an individual with proven experience in:

• Excellent communicator at all levels – written and verbal and able to effectively create and structure communications with a view to generate opportunities and build relationships
• String Business Acumen – Ability to secure understanding of a client’s business strategy and articulating value propositions aligned to their organization
• Expert in sales forecasting and account planning
• Enthusiastic self-motivator
• Effective team player
• Working experience with Salesforce CRM, Microsoft Office, Collaboration Tools, LinkedIn, ZoomInfo
• Experience in a recognized sales training/methodology discipline for account planning and sales cycle management (i.e. MEDDPICC)
• Ability to work towards various key performance indicators that support the go-to-market strategy.
• Ability to work in a hybrid-work environment between office and remote (home)
• Knowledge and understanding of the technology, software, and cloud industry; and key finance vertical is a plus.

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.