Senior Account Administrator - Crawford & Company

Position Summary:

The Senior Account Administrator sets up and maintains client account information in the PeopleSoft financial system and CMS2 claims system. The Senior Account Administrator also organizes, writes, and disseminates administrative information for client accounts via the Accounting Data Reporting Form (ADR), service fee billing parameter documents, and other instructional memoranda. In addition, the Senior Account Administrator assists the manager with the review of work completed by the Account Administrators, end of month processing, and oversees training.

• Hybrid work setup - Atlanta, GA

• Analyzes extensive client account information including loss funding, service fee pricing, and billing information submitted by the Account Executives for accuracy prior to entering and releasing that information into the PeopleSoft financial system and CMS2. Provide overall post-sales support, solutions, and quality assurance during the processing of new program setups, renewals, non-renewals, and all miscellaneous changes to existing programs. Strong analytical and troubleshooting skills required as well as the ability to prioritize and multi-task.
• Training of new and existing Account Administrators. This training includes reviewing, for accuracy, all program information entered for new program setups, renewals, non-renewals, and miscellaneous changes in the PeopleSoft financial system. The review includes the CIS,
• Contracts/Amendments and Project Costing environments. Also provide insight and direction to associates based on knowledge of the software and associated database skills (SQL queries), while understanding the complex business processes (service fee invoicing, revenue recognition, adjustments) served by PeopleSoft.
• Assists the manager in expediting the processing and release of Broadspire and Crawford Claims Solutions new program setups, renewals, non-renewals, and program changes that have been submitted by the Account Executives. The ability to make decisions regarding the resolution of any issues that may be delaying the release of a program is required.
• Oversees PeopleSoft system enhancements for process improvements. Collaborates with the PeopleSoft Integration and Support Consultants, ensuring that all application defects and enhancements are designed, built, and tested to required specifications.
• Assists corporate departments on matters such as service fee and loss fund recipient change requests, billing rate discrepancies, program number issues, check coding/distribution difficulties, branch errors, and various other inquiries. Also provides solutions to problems encountered by branches for claims handling such as claims system functions (RiskTech and CMS2), check issuance, service fee billing, coverage code issues, and other problems as they arise.
• Performs End of Month processing in PeopleSoft to include the completion of the CIS Change Report. Assist the manager with any other End of Month processing including the coordination of agreement period updates as needed for contract generation.
• Maintains account documentation for audit purposes and assist manager with internal and external auditor requests by providing necessary documentation and other information.

• Bachelor's degree in finance, accounting, business administration, or other related field.
• 3-5 years experience as a Account Administrator.
• Excellent attention to detail and organizational skills.
• Strong PC skills, especially Microsoft Excel.
• Excellent written and oral communication skills.

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. 

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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