SEED Case Manager Supervisor - Heartland Human Care Services

Title: Case Manager Supervisor

Location: 2850 S. Wabash

Shift: Monday- Friday (8:30am to 5:00pm)

Summary:

Are you ready to empower emerging adults and make a lasting impact on their futures? Join Heartland Human Care Services as a Case Manager Supervisor for our SEED program! Under the guidance of the Program Manager, you'll provide essential case management services aimed at transforming lives and reducing recidivism.

SEED is a unique program that offers a pre-plea deferred prosecution option for emerging adults charged with delivery of a controlled substance. By providing education, job training, and comprehensive support, SEED helps participants engage meaningfully in education and career development, ultimately decreasing their future involvement with the criminal justice system.

As a Case Manager Supervisor, you will not only be instrumental in the success of program participants but also play a vital role in promoting Heartland Human Care Services' mission and vision. We welcome individuals with diverse backgrounds and experiences to apply, including those with criminal records. If you're passionate about creating positive change and want to be part of a supportive and dynamic team, apply now!

Why Join Us:

• Make a Difference: Be a part of an organization that is deeply committed to creating positive change in the lives of individuals and communities.
• Professional Growth: Take on a leadership role where you can develop and implement asset management systems, supervise a dedicated team, and contribute to ongoing education initiatives.
• Comprehensive Benefits: Enjoy a range of benefits, including medical, dental, vision insurance, 401(k) match, paid maternity and paternity leave, commuter benefits, student loan assistance, and more.

Our Benefits:

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match.
• Paid maternity leave.
• Paid paternity leave.
• Commuter benefits.
• Student loan assistance.
• Tuition assistance.
• Disability insurance

Essential Functions:

Duties/Responsibilities

• Collaborates with SEED Program Manager and Career Pathway Supervisor to facilitate participant case staffing.
• Establishes and maintains collaborative working relationships with staff across Heartland Human Care Services.
• Manages Heartland Human Care Services involvement in court calls, including collecting and reviewing progress reports from staff, and submitting them to the court on time, and answering questions during court calls.
• Provides input on performance tools and establish routines for collecting, reviewing, and utilizing data to understand and assess participants’ behavioral change and to ensure accountability.
• Manages all necessary paperwork and reporting associated with orientation, case management activities, court contacts, participant advancement, retention follow-up, and other programming activities.
• Conducts Monthly Supervision with Job Coaches.
• Maintains regular communications with SEED Program Manager that promptly addresses any obstacles faced with service provision to participants, staff, and partner organizations, and oversees quality improvement.
• Contributes to organizational culture aligned with core commitments of tackling root causes; encouraging creativity and innovation; using data for continuous improvement and to measure progress; applying an equity lens to all that we do; partnering with participants and others to co-create and achieve ambitious, shared goals; and aligning and capitalizing on our global and domestic efforts and perspectives.
• Refers program participants to community resources and other organizations, determines program participants’ eligibility for financial assistance, and provides financial assistance and support to program participants in accordance with Organizational policies and procedures.
• Performs all duties of a Case Manager when necessary.
• Completes accurately and in a timely manner all necessary forms, case records and statistical reports. Submits such documentation to the supervisor/manager within the designated timelines.
• Transportation of program participants and/or Organizational property may be required.
• Other duties may be assigned.

Supervisory Responsibilities:

• Case Managers

Education and Experience:

• Bachelor’s degree in social work, Psychology or related discipline required master's degree preferred
• Minimum five years’ experience in casework, human services or related field is required.

Certifications/Licenses:

• A valid driver’s license may be required.

Knowledge/Skills/Abilities (K/S/A)

• Excellent customer service and organizational skills.
• Knowledge of the local ecosystem of support services providers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Ability to draft routine reports and correspondence.
• Ability to prioritize work in a high-volume environment.
• Commitment to the mission and values of HHCS, as demonstrated by a professional approach that is strength-based, trauma-informed, inclusive, and grounded in human rights
• Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders both internally and externally.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.

Work Arrangement:

This role is eligible for a “hybrid” work arrangement. It is expected this person would be able to meet for “in person” meetings when needed or at the request of others. In-person meetings may be required on a regular basis (weekly, monthly, etc.). There may also be the availability to work from home when appropriate.

Work Environment:

• The noise level in the work environment is usually moderate.
• To meet both the needs of our participants and contractual obligations, employees must be flexible in scheduling and work location.
• Program sites are throughout the Chicago area, including the North and South sides of Chicago, and the suburbs. Employees may be required to report to any of our locations temporarily or permanently.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk and listen.
• The employee is regularly required to sit, stand, and walk.
• The employee must be able to stoop, kneel and/or crawl.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• The employee must have unrestricted ability to provide physical restraint.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.