Security Products Application Support at Mastech Digital

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Security Products Application Support for our client in the Energy domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration: 6+ Months Contract

Location: Dallas, TX (Hybrid position. Requires 3 days/week in the office.)

Role: Security Products Application Support

Primary Skills: Identity & Access Management

Role Description: The Security Products Application Support must have at least 5+ years of experience. In this role, you will be responsible for Security Applications that support the Client's systems. This role will be responsible for planning and coordinating support between Client's Integrated Platform teams and vendors, developing annual budget plans vulnerability remediation and executing projects and enhancements. Additionally, this role will be the primary interface for Client's physical security and Technology to assist the functional partners with planning and implementation of projects and support. 

This role could operate as an Application Administrator for the Security Applications and be responsible for day to day care and monitoring of these applications and any maintenance support required. 

Responsibilities:

This is more of an application support and planning role which will require levels of business process understanding vs pure technical acumen. 

- Understands Security Applications and uses (Access control, video monitoring, badge readers, alarm systems and alerting, and notifications) 

- Conversant with Technology for basic troubleshooting and technical administration and the ability to interface with teams to help solution and support a technical application 

- Analyzes business and user needs, documentation of requirements per company standards, and translation into proper system requirement specifications. 

- Participate in solution option evaluations with Technology teams and business partners. 

- Responsible for initial planning and estimation of projects and requests. 

- Interfaces with Technology PMO on developing a comprehensive project plan and leading business partners in their areas such as training, testing, operational changes/plans, user acceptance testing and deployment to the field (global locations). 

- Drives the project team to deliver timeline, critical milestones and overall deliverables of the project. 

- Creates and manages tickets in Client’s Technology Work Management system (JIRA at this time) utilizing a Kanban board method 

- Understands the components that make up a data center 

- Has experience logging onto virtual servers to manage and maintain the application residing on it. 

- Understands how an application and an Operating System interact.

Essential Skills and Competencies: 

- Experience with these types of systems; Video Monitoring, Access control/badging, guest access, background screens, conference rooms scheduling, general technology integration 

- Excellent interpersonal skills, including oral and written communication skills 

- Relevant experience with technology related systems 

- Excellent organizational skills 

- Exceptional documentation skills – written and diagrams 

- Ability to adapt and excel in a fast paced, dynamic work environment 

- Ability to manage changing priorities and make sound business decisions. 

- Ability to own and drive issues to resolution, sense of urgency with strong follow-up skills 

- Ability to interface with multiple layers of management and have effective communication. 

- Must have strong collaboration skills and the ability to interact and collaborate with other teams 

- Define project scope, goals and deliverables that support business goals in collaboration with stakeholders. 

- Develop full-scale project plans, schedule project timelines and milestones using appropriate tools. 

- Manage application functions on an ongoing basis for Operational support 

- Ensures planning for growth and replacement and technical adaptation of new technologies 

- Identify and resolve issues and troubleshoot technical problems with Technology teams – related to Firewall communication, storage levels, access and authentication, etc. 

- Comfortable making recommendations for process improvement and implementing these improvements. 

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent 

Experience: Minimum 5+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Sujit Sa

Recruiter Phone: 412-684-6307

Equal Employment Opportunity