In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.

While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

Job Summary / Purpose

This job is responsible for supporting efforts to to provide a safe and secure environment for patients, visitors, and staff at Virginia Mason Franciscan Health (VMFH) facilities.  An incumbent is responsible for performing a full range of security-related activities designed to protect persons, property and equipment from volatile individuals, unauthorized access or hazards.  An incumbent supports on-site teams, performing security monitoring, access control and asset protection responsibilities remotely for sites across VMFH.  

Work also includes: 1) monitoring cameras and alarms; 2) dispatching emergent and non-emergent calls via telephone and/or radio; 3) operating access control technology; and 4) supporting on- and off site operations in support of a safe environment. The Security Operations Center Operator supports on site teams, performs security monitoring, access control and asset protection responsibilities remotely for sites around the region.  An incumbent makes decisions dictated by policy or procedure (e.g. code/disaster/fire response), also including whether to provide access to secured areas, remove individuals from the property and when to contact law enforcement authorities.  

Work requires strong customer service skills, routine use of computers to draft reports, monitor cameras systems and navigate access control applications. Strong proficiency with multiple computer and software systems is required.

The position requires shift and weekend work involving significant periods of sitting, standing and walking. 

Essential Key Job Responsibilities

• Operates equipment including, but not limited to, cellular/radio communications, electronic security systems, fire command systems and other equipment related to life-safety and security equipment currently in use by the VMFH Security Department; monitors tools and equipment to assure they are in proper working order; reports and follows up on issues per established procedures.
• Deploys assets remotely to support on-site teams in response to life safety incidents (medical, safety, natural disasters, etc.) and dispatches security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio.

Job Description

• Monitors alarms and video equipment including closed circuit television (CCTV), fire alarms, door alarms, access control system alarms and duress alarms and uses approved methods to identify unusual activity on grounds or vicinity and to manage incidents in a timely manner; conducts surveillance close watch whenever requested for investigations as needed 
• Responds to internal alarms, emergent incidents, evaluates circumstances, and acts as a liaison with the appropriate persons; provides response and service in a friendly, courteous and professional manner with strong focus on patient satisfaction; exhibits professionalism and good judgment in daily interactions with patients, visitors and staff. 
• Elevates, to higher level authority, safety concerns noted during patrol activity; incidents/follow-up investigations of a sensitive matter; incidents that involve police response and action; disruptive incidents involving patients and/or access requests that are non-routine and involve restricted areas and incidents involving employee issues. 
• Monitors and supports all emergency situations; implements emergency procedures as situations dictate or as directed; participates in ongoing security training, remains current with security trends and technologies.  
• Performs remote monitoring activities to detect/identify theft, criminal and/or suspicious activity; reports suspected criminal activity to on-site security teams and authorities.  
• Receives and conducts preliminary inquiries into complaints of criminal activity; prepares incident reports; gathers evidence; locates witnesses; assists and/or serves as a liaison to Police, Fire and EMS where applicable. 
• Interfaces with law enforcement in respect to criminal activities; summons law enforcement authorities, when situation dictates, in keeping with VMFH procedures; may provide assistance to law enforcement authorities, including giving testimony in court and other administrative hearings. 
• Collaborates with other internal VMFH business units regarding incident reports related to theft, urgent terminations, medical incidents, asset management, etc.
• Communicates and disseminates information to key partners using established communication vehicles/practices; exports video for review; initiates and maintains various reports/records of communications and events; completes reports via automated reporting system; initiates incident reports and work orders as required.

Minimum Qualifications:

• Two years’ work experience in security, healthcare, or related law enforcement / military experience that demonstrates attainment of the requisite job knowledge skills/abilities. 
• Or any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position may be substituted for the degree requirement.
• Successful completion organizational sponsored Basic Life Support (BLS) training (re-certification bi-annually).