Security Operations Account Manager - Allied Universal

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is looking for a Director of Security to oversee a Class A Plus Multi-tenant High-rise Office Commercial Real Estate Client located in Center City, Philadelphia.

The ideal candidate will oversee approximately 700 hpw of security personnel and should be able to possess the attributes below:

The Director of Security is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients, tenants, and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account.  Meet or exceed financial & operational goals; provide quality customer service.   Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel.  Provides after-hour emergency response as required.

Essential Functions

• Supervise the day to day security operations of a Class A plus multi-tenant high-rise asset in the Philadelphia Central Business District
• Manage a team of security professionals, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
• Ensure the client site is provided with the highest quality security services to protect people and property
• Be completely knowledgeable of, interact with, and confirm all fire and life safety, CCTV and access control systems are operational, functioning at efficient capacity, and being serviced per third-party contractual terms
• Conduct fire and life safety drills in accordance to city codes and ownership requirements
• Drive delivery of complex projects/programs through to completion, including security programs and special projects as assigned
• Build, improve and maintain effective relationships with client, employees, and tenants
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Coordinate and operate in tandem with Director of Security retail division of the client’s campus asset and be completed cross-trained to address the safety and security of the retail asset
• Full capability to cover the asset when the Executive Director of Security (EDOS) is off property
• Assis in the security teams mission to keep occupants of the asset safe at all times and react confidently to potential or actual emergencies

Additional Responsibilities

• Ensure all required reporting and contract compliance requirements are met.
• Assure regular communication of issues or programs with Client.
• Handle any escalated security issues or emergency situations immediately and appropriately.
• Other management responsibilities as determined by Client or EDOS.
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards.
• Develop and maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
• Manage uniforms, equipment, inventories, and supplies and utilized at the account(s)
• Maintain appropriate security equipment and access control checklists
• This role requires full client interface. Take a proactive role in communicating with the client and meeting their needs; meet with regularly, listen to issues, provide security and technical expertise and solutions.  Ensure complete customer satisfaction.
• Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
• High proficiency in all Allied Universal and Client software.
• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.

• Assist the EDOS with emergency and disaster management to include written plan management of the Building Emergency Response Plan (ERP)
• Develop an ongoing training curriculum including staff training and creating tabletop exercises for management staff, department heads and tenants. Trainings must be delivered effectively for maximum retention and demonstration.

• Responsible for thorough, accurate, and timely incident reporting to adhere to client standards.

Qualifications

• Four-year degree in Criminal Justice, Business Administration or related field
• Previous Contract Security, facilities management, military or law enforcement experience.
• At least 5 years of business management/operations/supervisory experience at a similar Class A high-rise asset.
• Ability to develop and grow customer relationships.
• Experience in hiring, developing, motivating and retaining quality staff.
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. 
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
• Professional, articulate and able to use good independent judgment and discretion.  Must have proven ability to maintain correspondence, discussions and materials in strictest confidence.  Must be able to work overtime as needed.
• Outstanding interpersonal, written and communications skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player.
• Ability to work in a team-oriented management environment with the ability to work independently.
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
• Previous payroll, billing and scheduling experience required
• Familiarity with a union staff.
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
• Key Competencies:  Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.