Security Officer - Team Lead (Night Shift) - Mary Free Bed Rehabilitation Hospital

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Diversity, Equity, and Inclusion. OurCommitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.


• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.


• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.


• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.


• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.


• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

Under the direction of the Security Operations Supervisor, the Team Lead maintains accountability for the coordination of front-end security services. Assist in all aspects of security operations support, including performance improvement, development, documentation, testing and training. Assists leadership with special projects and in examining processes to improve workflow and operations. Provide duties of a security officer throughout the shift as needed.

Essential Job Responsibilities

• This armed uniformed position is a member of the MFB Threat Response Team that would respond to emergency situations, critical incidents such as active assailant events, and deadly force situations.


• Coordinate daily work assignments and task direction for front-line senior security staff as needed in conjunction with direct supervisor.


• Make eye contact and pleasantly greet each patient, visitor, and staff members; maintains a pleasant, friendly, and professional demeanor with all guests, client, staff members and coworkers to create favorable impressions.


• Ensures a safe and secure environment; provides protective service and response for protection of the people and property of the Hospital; is responsible for assisting with the day-to-day operation of the Department by protecting patients, visitors and employees who are in danger or have been threatened and intervene when appropriate to reduce or defuse potentially violent situations.


• Investigate, document, and provide service-recovery for complaints.


• Assume responsibilities for personal professional development and contributes to and assists with the professional development of others.


• With assistance from direct supervisor, develop and analyze monthly employee audits and reports for department goals.


• Educate staff and others on changing requirements and operational conditions.


• Contribute to departmental analysis of workflow issues to assure efficient operating procedures for successful management/operations.


• Assist with documenting and communicating scheduling needs to department leadership. This position may be required to assist with covering officer shifts by adjusting work hours or working mandatory overtime based on staffing shortages.


• Identify and recommend potential operational changes to optimize security services.


• Perform all responsibilities of a security officer


• Perform other duties as required.


• Must be able to effectively present information in one-on-one and small group situations to guests, clients, and associates.

• Leadership Must-Haves will be followed for patient and staff interactions:

• Embrace Diversity, Equity, and Inclusion, by:

Treating everyone with dignity and respect

Opening more doors to opportunities for underrepresented cultures

Growing talent and people

Evaluating and eliminating disparities

Taking action against injustices, bias and racism

Honoring our differences and how to collaborate

Educating staff, patients, and the communities we care for

Restoring Hope and Freedom, together

• Rounding


• Thank You Notes


• Employee Selection/Peer Interviewing


• Key Words at Key Times


• AIDET® + Promise


• Standards of Behavior

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Must be a minimum of 21 years of age to operate a firearm, required by law.


• High school diploma or GED


• Must, within six months of hire, become a Certified Healthcare Security Officer (CHSO) through the IAHSS.


• Must successfully complete a psychological evaluation prior to becoming an Armed Security Officer.


• Must, within 90-day training period, become certified in Basic Life Support (BLS) through American Heath Association and First Aid.


• Have a current/valid State of Michigan Concealed Pistol License or eligible to obtain one within 90 days of employment, which will allow for the officer to carry a conducted electrical weapon (i.e. Taser) as well as operate a motor vehicle while armed.


• Customer service experience (Health Care industry preferred).


• Ability to work flexible schedules and extended hours as needed.


• Must have a valid State of Michigan driver's license.


• Must have and maintain a driving record with no Operating While Intoxicated (OWI) or Operating While Visibly Impaired (OWVI) infractions and 4 points or less (to meet company fleet insurance requirements).


• Must demonstrate critical thinking and problem-solving skills


• Must have ability to manage multiple priorities and multi-task.


• Ability to work in inclement weather (hot, cold, rain, snow, etc.) for an entire shift. Note: Shifts will not be cancelled due to inclement weather and all employees will be required to attend their scheduled shifts and maintain a high quality of work despite weather conditions


• Ability to speak, read and write standard English language; to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence.


• Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form.


• Must be able to understand 24 hour and military time system

Preferred Job Qualifications

• Previous Supervisory or Team Lead experience


• Associates Degree in Security or another related field


• Bilingual


• Competent with computers and with Microsoft Office Suite software (i.e., Outlook, Word, Excel, Access, etc.)

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)


• Occasionally (Less than 1/3)


• Frequently (1/3 to 2/3)


• Majority (More than 2/3)

Remain in a stationary position:

Traverse or move around work location:

Use keyboard:

Operate or use department specific equipment:

Ascend/Descend equipment or ladder:

Position self to accomplish the Essential Functions of the role:

Receive and communicate information and ideas for understanding:

Transport, position, and/or exert force:

Up to 10 pounds:

Up to 25 pounds:

Up to 50 pounds:

Up to 75 pounds:

More than 100 pounds:

Other weight: Up to 350 pounds

Other:

The above statements are intended to describe the general nature and level of work being performed by employees in this classification. If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability, or other legally protected characteristic.