Security Officer - IHG

JOB FUNCTIONS & RESPONSIBILITIES:

• Maintain complete awareness of:
  • Scheduled group activities and house count.
  • Hotel facilities and services.
  • Hours of operation.
  • Facility layout.
  • Fire and emergency plans.
  • Departmental rules of conduct.
• Review department log records and be familiar with pertinent information relevant to the daily shift. Review the hotel status and follow up actions with the previous shift officer.
• Issue radios, beepers, keys to designated hotel personnel.  Maintain accurate records and ensure the safekeeping of such in accordance to hotel procedures.
• Check employee I.D.'s and ensure accuracy of employee timecard punches as employees arrive/leave the employee entrance in accordance with hotel standards.
• Conduct timecard audits as assigned.
• Ensure all non-hotel personnel arriving at employee entrance are properly escorted while on property according to hotel policy.
• Inspect employee packages, purses, bags, etc. as employees enter or leave the property as designated by hotel policy.
• Provide escorts for employees in accordance with departmental standards.
• Ensure that after-hours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standards.
• Handle deliveries received during non-business hours following hotel procedures.
• Work with outside agencies (i.e., police) cooperatively and follow established hotel regulations.
• Coordinate emergency situations as specified in departmental manual.
• Contact the Director of Security immediately for emergency situations as specified in departmental manual.
• Monitor surveillance cameras as assigned.
• Investigate duress alarms and comply with respective procedures.
• Patrol the property with specified equipment, checking all designated points and document all actions taken in accordance with departmental standards.
• Resolve safety hazard situations.
• Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
• Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
• Challenge suspicious persons on hotel property in accordance with departmental procedures.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints, complete documented reports in accordance with departmental procedures.
• Respond to the scene of guest/employee accident promptly; administer first aid/C.P.R. in accordance to guidelines and comply with all departmental procedures; communicate specified information to E.M.S./medical personnel as required.
• Report to scenes of guest or employee fighting and follow designated procedures.
• Comply with state regulations and hotel guidelines for handling intoxicated guests.
• Coordinate towing of vehicles as specified in department procedures.
• Report to scenes of vehicles accidents/thefts and document specified information, following department procedures.
• Assist in moving/removing guest room possessions, inventory and security of such and "E" key rooms following hotel policy and procedures.
• Document, organize and store all lost and found items given to Security, document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel procedures.
• Comply with guest requests for storing and safekeeping of their valuables and follow procedures.
• Make arrests in compliance with legal and hotel requirements.
• Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
• Promote positive relations with guests and employees alike.
• Accommodate all guest requests courteously.
• Communicate by radio/beeper with designated hotel personnel in accordance with hotel standards.
• Legibly complete designated reports as specified in departmental guidelines.
• Document all pertinent information in the logbook daily.
• Complete all paperwork and closing duties before leaving.  Review hotel status and any follow-up actions with on-coming Security Officer.
• At IHG we are committed to providing our employees with a safe, secure and healthy workplace.  It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
• Perform other duties, tasks and special projects as assigned.

QUALIFICATIONS:

• Must be fluent in English and have excellent written, reading and verbal skills.
• Must be able to deal with conflict on a regular basis and handle stressful situations in professional manner 
• Ability to effectively deal with internal and external customers, come of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. 
• Must have excellent organizational, interpersonal and administrative skills with excellent attention to detail. 
• Must have the ability to meet deadlines, work under pressure and work independently is required. 
• Strong leadership skills and the ability to motivate people are required.
• Previous security experience.