Security Officer - IHG

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the CompanyChecking guests in, out and managing any wake-up call requests
• Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents.  May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required. 

What we need from you

• Communication skills are utilized a significant amount of time when interacting with the guests and employees.
• Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required.  Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired. 
• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
• Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures. 
• Mathematical skills, including basic math, are used occasionally.
• May be required to work nights, weekends, and/or holidays.