Security Officer Operations Center Dispatcher - Allied Universal

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

*Now Hiring FULL-TIME Security Emergency Dispatchers FOR MULTIPLE SHIFTS!*

Weekly Pay! - As Well As DailyPay, a Work Today, Get Paid Today Option!

Excellent Career Advancement Opportunities!

Professional Development Training Provided at No Cost!

Paid Orientation, Medical, Dental, Vision and 401k for Full-Time!

$21.20 An Hour Starting Pay!

Allied Universal is hiring a Security Emergency Dispatcher. The Security Emergency Dispatcher is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Security and client team members. The SOC is a 24/7 operation which provides the Security and client team members with a comprehensive monitoring approach to provide broad visibility of activity across the client site, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security / safety incidents to the Security and client team members.

RESPONSIBILITIES:

• Alarm monitoring
• CCTV monitoring
• Camera Survey
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and call logging
• Incident Report issuance and collection
• Operations support; routing of call information to the appropriate units for handling
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with the client staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

QUALIFICATIONS:

• *Must be at least 21+ years of age or older*
• *Driving Position: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), and the ability to safely operate a vehicle required.*
• *MUST BE ABLE TO TRAIN FOR THIS POSITION ON OVERNIGHT SHIFTS*
• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Work experience must include of the following: 
• *At least 6 months of verifiable Emergency Dispatcher / Call Center experience required*
• *Must have 1+ years of Security experience or the equivalent* 
• *Must be able to demonstrated ability to operate radio, telephone equipment and/or console monitors*
• *Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)*

• *Access Control and Access Badge experience preferred*

• *Alarm panel experience preferred*

• *Must have the ability to adapt in a dynamic work environment while working under pressure*
• *Must display exceptional customer service and communication skills*
• Demonstrated analytic and critical thinking skills and ability to prepare reports
• Ability to prioritize workload based on urgency
• Ability to communicate effectively with IT and Security Systems professionals

Perks and Benefits:

• Health insurance and 401k plans for full-time positions
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.