Security Officer I-Casual - Northwestern Memorial Healthcare

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Security Officer I reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Under the direction of the Security Leadership, this position is responsible for adhering to established policies and procedures to protect the hospital from theft and damage; provides protection for patients, visitors, Associates, and medical staff; investigates and quells disturbances; restrains patients upon proper direction and assistance of medical/clinical staff.

Responsibilities:

• Investigates/quells hospital incidents and disturbances to maintain patient, visitor, and employee security.

• Completes descriptive reports for supervisory personnel.
• Notifies appropriate city officials (police and fire) and prepares descriptive reports for supervisory personnel.
• Performs regular perimeter and internal patrols of the hospital buildings and grounds to assure protection of patients and property and to prevent the entry of unauthorized persons into the hospital.  These patrols are both on foot and mobile.
• Conducts investigations into incidents of hazardous conditions, reported theft, criminal activity, and any other security or safety issues as reported.
• Monitors the access control system, fire and duress alarms, and the security video system.
• Controls traffic as necessary to always assure access for emergency vehicles and access for patients and visitors accordingly.
• Controls traffic as necessary during incidents and for helicopter transports.
• Maintains security of restricted areas by checking and locking doors according to pre-set schedules or as required by special circumstances.
• Provides escorts for staff to their vehicles as requested.
• Delivers deceased bodies to the morgue and releases same to authorized persons in accordance with established policies.
• Responds to all emergency codes in accordance with department specific guidelines.
• Alerts the department Manager of any activities or deviation from departmental standards that may require disciplinary action or follow-up.
• Enforces all hospital policies and procedures as directed.
• Officers must display a competent and professional service image yet be approachable and service minded at all times.
• This image should encourage people to freely ask for assistance or convey information that may allow the officer to prevent problems or reduce exposure of the hospital to damage or loss.
• Conduct contraband searches for patient and employee safety as needed.
• Monitor individuals or situations to ensure patient and employee safety as needed.
• Oversees staff parking permit process, and monitors compliance per established policy and procedure.
• Performs other related duties as assigned.

Required:

• High-school diploma or GED
• Successful completion of IAHSS Basic exam within 90 days of hire
• Maintain IAHSS Basic certification
• Current Basic Life Support certification through American Heart Association within 9 months of hire
• Successful completion of Northwestern Medicine Defensive Tactics in Healthcare within 6 months of hire
• Interpersonal and communication skills necessary to interact effectively with a variety of individuals, including employees, medical staff, patients, visitors, law enforcement and other outside agencies
• Writing skills necessary to complete reports and paperwork that meets departmental standards.
• Valid driver’s license.
• Physical ability and knowledge of how to operate a motor vehicle.
• Physical Demands Requirement:  
  • Physical demands required for this role include lift/carry up to 65 pounds and a push/pull force up to 75 pounds
  • Physical ability and knowledge of how to operate a motor vehicle.
  • Physical ability to stand and walk during much of work shift patrolling hospital buildings and grounds.
  • Physical ability to respond quickly to emergency situations that may include stair climbing or other physical exertion in the protection of patients, visitors, and staff.
  • Physical ability to lift and assist with heavy objects occasionally.

Preferred:

• Experience in healthcare security, police work, or military service
• Valid FOID card
• Associate/Bachelor’s degree

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.