| Job Title: | Account Manager | | Department: | Management | | FLSA Status: | Exempt | | Reports To: | Area Manager/Regional Director/Vice President
| | Compensation | $60,000 - $65,000 |
Job Summary:
Under the direction of the Area Manager/Regional Director, the Account Manager directs and coordinates activities to obtain optimum efficiency and economy of operations and maximize profits by performing the duties personally or through subordinate staff; coach, and train the operations workforce to improve individual skills.
Essential Duties and Responsibilities:
Crowd, stadium, or event venue experience required!- Ensure all day-to-day operations are operating within the procedures set forth by the company. These operational categories include recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative responsibilities.
- Under the direction of the Area Manager / Regional Director, responsible for the creation of staffing estimates – tracking estimated cost vs. actual cost; review of contracts for compliance; supervision of company labor and subcontractors; ensuring accurate payroll, invoices, and timely collections
- Suggest operation strategies to the Area Manager / Regional Director that improve execution and cost-effectively provide additional value; seek to continuously improve the state of account(s) while safeguarding the company
- Effectively communicate goals to the game-day operations team and communicate with the wider organization, where applicable, and maintain accurate and up-to-date records necessary for processing internal and external reports
- Proactively communicate with and seek feedback from all customers. Seek to continuously improve customer satisfaction; meet with customers regularly to ensure we are meeting their needs; share updates with leadership
- Supervise and coach subordinates in a manner that maintains morale, skills proficiency, and productivity. Managerial responsibilities include but are not limited to mentoring, coaching, and developing subordinates; planning, assigning, and directing work. Recruit and train team members as required by business needs
- Responsible for the accurate (within 98%) and timely completion of all payroll records at the designated account(s)
- Responsible for accurate and timely scheduling of staff, ensuring all open position(s) are filled within 96 hours of shift start time at the designated account(s)
- Adhere to budget(s) set forth including, but not limited to; overtime percentages (below 2%), labor percentages, profit rate, open post rate, revenue within account(s)
- On-call weekends/evenings, outside of core business hours as needed
- Up to 25% travel may be required
- Perform other duties and responsibilities as requested or required
Minimum Qualifications:- Valid Driver’s License
- Excellent management skills
- Customer Focus – Maintaining awareness and seeking to meet the needs and wants of the internal and external customers
- Excellent communication skills both oral and written
- Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop, and mentor others within the Operations Department; Strong team leadership, team building, and facilitation skills
- Initiative – Engages in proactive behavior and looks for new project opportunities
- Adaptability – Responds effectively to changes in situation or information
- Bachelor’s degree in a related field or equivalent experience
- Minimum of three years of previous operations, service field or project management experience
- Experience in one or more of the following industries preferred: event staffing, security, sports management, athletics
- Ability to pass a background check
Physical and Mental Demands: - While performing the duties of this job, it is required to sit, stand, walk, talk or hear.
- On occasion, it may be required to climb and work in high places, stoop, bend or reach above the shoulders.
- The position may also require work in confined spaces and exposure to different types of outdoor weather conditions.
- Must occasionally lift, push, or pull up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Environment:- The position is an office-based position with frequent requirements to work at or attend scheduled events in an outdoor environment.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
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