Security Infrastructure Group (SIG) Program Manager - Massachusetts Trial Court
Boston, MA
About the Job
Title: Security Infrastructure Group (SIG) Program Manager
Pay Grade: Management
Starting Pay: $88,695.37
Compensation will be based on combination of experience and credentials.
Departmental Mission Statement: The Judicial Information Services (JISD) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training and maintenance of MassCourts (the web-based Trial Court Case Management System – CMS).
Notes: This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual.
First consideration will be given to those applicants that apply within the first 14 days.
Position Summary: As a member of the Judiciary’s Security Infrastructure Group (SIG), the Program Manager will be responsible for the planning and implementation of the five core security systems used to monitor and maintain physical security across our courthouses and administrative buildings. Under the direction of the Assistant Chief Information Officer (ACIO) for Physical Security, the successful candidate will provide the technology to support the Trial Court Trial Security Department and Facilities Department in ensuring a safe and secure environment.
Supervision Received: The Security Infrastructure Group Program Manager reports to the Assistant Chief Information Officer for Physical Security and receives general direction in performing duties in accordance with established guidelines.
Duties:
• Manages concurrent security system installations/upgrade projects that are geographically dispersed across the state, owning project schedules and budgets.
• Oversees multiple project teams made up of contractors and full-time staff, providing direction, setting deadlines, and removing any blocks to the successful completion of the project.
• Participates in technical research and development to enable continued innovation within the security infrastructure.
• Support the ACIO of Physical Security in the development of 1 year and 3 year rolling plans and budget that includes new installations as well as a maintenance.
• Collaborate closely with Trial Security Department and Facilities Department in the planning and execution of projects, as well as the eventual transition to operations.
• Work closely with the Chief Information Security Officer and the Infrastructure team to ensure the digital security of systems that run on the Trial Court network.
• Assists the ACIO of Physical Security in the development of requests for proposals and the in the review of submitted proposals.
• Develops performance requirements and contractual terms to ensure projects are completed in accordance with JISD goals.
Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas:
Ethics and Values: Communicates and demonstrates the ethics and values of the Judicial Branch.
Mission: Understands, upholds, and communicates the Judicial Branch and Information Services missions.
Applied Knowledge: Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions
Continuous Learning: Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development.
Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds.
Customer Service: Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary.
Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.
Problem Solving: Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions.
Minimum Requirements:
• A Bachelor’s Degree in Information Systems or related field and 3 years of experience as an information technology professional; or 7 years of relevant security systems experience in lieu of a degree.
• Physical security systems experience in one or more of the following areas:
o Access controls systems
o Video surveillance systems, IP and analog camera’s
o Intrusion detection systems
o Design, implementation and commissioning
• Three years in a role with Information Security responsibilities.
Additional Qualifications and Skills
• MBA or master’s degree in Engineering, Computer Science, or Education is preferred.
• Demonstrated experience developing and implementing technical education and awareness programs and strategies.
• Strong project management skills, the ability to plan, manage and maintain a complex, organization wide program over the longer term.
• Significant experience in, as well as a passion for, engaging user communities through trainings, briefings, or brown bag sessions.
• Strong listening skills and ability to understand the user perspective while designing solutions that follow organizational policies.
• Basic understanding of CJIS, SOX, MA201, Privacy, or NIST standards.
• Demonstrated experience providing expert advice and counsel in a respectful manner to all levels of the organization.
• Ability to adapt to a fast-moving technology landscape and keep pace with the latest thinking and new technologies.
• Excellent understanding of technology and ability to translate complex concepts and terms into language understandable by non-technical individuals.
• Familiarity with ticketing system such as Kace or ServiceNow.
• Ability to manage multiple projects under strict timelines in a demanding and dynamic environment while meeting overall objectives.
• Detail oriented with item by item focus, meticulous attention to detail with ability to proofread for accuracy.
• Excellent collaboration and communication skills.
• Use of a personal vehicle, with mileage reimbursement, to visit work sites and to assist at emergencies and/or events as needed.