Security Dispatcher - Mauna Lani

Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani – meaning “mountain reaching heaven,” is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivaled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle – all complemented by Auberge’s intuitive and gracious service.

The base salary range for this position is $21.00 - $23.00 hourly. 

Our Security Dispatcher will assist in coordinating the day-to-day operations of the Security Department and is responsible for performing a variety of associated administrative tasks. This role will handle guest and associate accidents involving the dispatch of personnel for service requested, reporting, investigation, problem correction, and follow-up. This individual will maintain and submit accurate records, files, logs, and reports dealing with safety and security for the resort. The ideal candidate will exemplify the ENRICH values of Auberge Resorts Collection and will contribute to a welcoming and collaborative guest and team member experience. A guard card not required for this role; however, this can be an option to obtain through Mauna Lani for the right candidate looking to advance to our Security Patrol Officer position. 

• Monitoring and coordinating telecommunication systems.
• Using proper telephone and radio protocols. 
• Takes action on issues relating to the department’s function. 
• Maintain and submit manual and digitize records, logs, files and reports as required. 
• Maintain accurate records of lost and found and keys issued/retrieved under security control. 
• Monitor alarm and surveillance equipment. 
• Inspect parcels/packages and issue paychecks.
• Coordinate specified administrative activities and program and follow-up assignments.
• Handles guest and associate accidents involving reporting, investigation, problem correction, and follow-up. 
• Maintains files relating to accidents. 
• Involved in emergencies, works to maintain compliance to policies and procedures as it relates to safety and security, takes action to correct potential problems as it relates to safety/security.
• Act as the Incident Command Center in times of emergencies until otherwise assigned.

• Any combination of education and experience that provides the required knowledge, skills and ability. High school graduates preferred.
• A minimum of 1year experience in a similar position in a related setting.
• Valid State of Hawaii Drivers License.
• CPR, First Aid and AED certified.
• Working knowledge of computerized systems. 
• Proficiency in oral and written communications. 
• Ability to maintain strict confidentiality.
• Portray a high level of professionalism with warmth.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.