Security Dispatch Officer - CEDCO: The Mill Casino Hotel & RV Park

Let's Be Friends!

At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!

BASIC FUNCTION (the primary purpose of this position):

The primary function of this position is to promote a safe and secure environment for the Mill Casino Hotel & RVP, its guests, and employees. This position also observes and ensures that overall operations of the Security Dispatch Office conform to casino policies and procedures. This person must be able to facilitate appropriate time management skills to manage the Dispatch Office and provide information to all guests and answer all questions that arise.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES:

• Promote a clean, safe, healthy, and friendly environment for employees and guests.
• Report safety issues and hazards to Supervisor and/or Safety Committee.
• Ensure compliance of casino policy and report policy infractions to immediate supervisors.
• Provide escorts for large sums of money and chips in the casino to ensure the security of transfer.
• Maintains a working knowledge of those guests and/or employees who have been banned from re-entering the property, and advises appropriate individuals and departments when observing trespassers on property.
• Accepts identification from all persons who appear to be under the age of twenty-one, to ensure compliance with applicable gaming regulations.
• Observe and report any suspicious activity or drug use to supervisors.
• Observe and use proper chain of command.
• Facilitate the appropriate response to medical emergencies and activate the Emergency Medical Services when required.
• Operate and maintain constant communication with Security Officers via radio and telephone communication.
• Maintain daily activity reports and head counts.
• Perform dispatch duties and may coordinate solutions or provide guidance to guests and employees during drills or emergency situations.
• Operate and answer the multi-line telephone system and speak to various guests and casino vendors and business contacts, and forward telephone calls when needed.
• Communicate with various City, County, State, and Tribal Law Enforcement Agencies and facilitate the relaying of necessary information on situations that may arise on casino property per policies and procedures of the Security Department.
• Operates company vehicles as directed.
• Generate necessary written reports regarding security related incidents involving guests, employees and/or the facility.
• Operate security surveillance system.
• Be able to complete a variety of tasks to include communication on the radio, on the telephone, in person, and complete tasks on computers all at the same time, and in a satisfactory manner.
• Other duties as assigned.

POSITION REQUIREMENTS (objective educational or technical training required; skills; and years of experience):

• Must be 21 years of age.
• Must be High School Graduate or have a GED.
• Must have a current valid Oregon Driver's License.
• Candidates with one year of previous public safety, casino security, military or other related experience preferred.
• Candidates with a background in customer service or previous experience in the hospitality industry desired.
• The ability to speak effectively and persuasively to a diverse customer and employee base and follow verbal instructions.
• Strong written communication and observation skills with the ability to write reports and correspondence.
• The ability to read and comprehend documents such as safety rules, policies and procedures and instructions.
• Must maintain OLCC certification.
• CPR and First Aid certifications preferred.
• Computer skills must include Microsoft Word, Office, and Windows applications and also ability to learn I-Trak database.
• Be proficient with computer programs, utilizing a keyboard to navigate programs and efficiently communicate accurate information when requested.
• Be able to speak clearly and efficiently on the radio and telephone communications.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.

PHYSICAL DEMANDS/WORK ENVIRONMENT (the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions):

• Ability to work weekends, holidays and evening hours as business demands.
• While performing duties of this position, employee is required to sit and stand for extended periods, walk frequently, lift 40 pounds, and use hands to; finger, handle, or feel objects, tools, or controls with periods of occasional repetitive motion.
• Ability to manage stress appropriately, make decisions under pressure, manage anger, fear, hostility and violence of others appropriately.
• The casino work environment may expose you to second hand smoke on a regular basis.

This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.

The Mill Casino • Hotel & RV Park is owned by the Coquille Indian Tribe. Team members at The Mill are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.