Security Captain - Orlando Health - Full Time - Orlando Health

Orlando Health is a 3,200-bed system that includes 15 wholly-owned hospitals and emergency departments; rehabilitation services, cancer institutes, heart institutes, imaging and laboratory services, wound care centers, physician offices for adults and pediatrics, skilled nursing facilities, an in-patient behavioral health facility, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with CareSpot Urgent Care. Nearly 4,200 physicians, representing more than 80 medical specialties and subspecialties have privileges across the Orlando Health system, which employs nearly 22,000 team members. Areas of clinical excellence are orthopedics, heart and vascular, cancer care, neurosciences, surgery, pediatric specialties, neonatology, women’s health and trauma.

Position Summary
Supervises a shift of Security Officers to provide protection and security of hospital assets and employees, patients and visitors.

Essential Functions
• Maintains confidentiality.
• Must present a professional demeanor and be able to interface with and provide excellent customer service to a wide range of guests
and corporate staff.
• Interprets laws and policies and procedures and communicate interpretation verbally and in writing.
• Required to manage emotional situations and customers under extreme stress.
• Supervises training of new officers and on-going training for current officers.
• Communicates proper information regarding patient or non-patient needs to peers, subordinates, and staff.
• Performs periodic and semi-annual reviews of subordinates.
• Will investigate incidents and complete reports.
• Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
• Participates in continual review of Security Policies and Procedures and recommends improvement changes.
• Participates in monthly Quality Assurance (QA), Quality Indicator (QI) and related servi

Education/Training
High school graduate or equivalent. Basic knowledge of Microsoft Word for report writing purposes.
Licensure/Certification
• Must obtain a State of Florida Class “D” Security Officer License through the Florida Department of Agriculture and Consumer
Services within 120 days of hire which must be renewed biannually before the license expires.
• Must obtain Crisis Prevention Intervention (CPI) Certification within 120 days of hire which must be renewed annually before the
certification expires.
• Must obtain a Basic Security Officer Certification or higher level of certification through the International Association of Hospital
Security and Safety within 120 days of hire and maintained at all times during employment.
Experience
Two (2) years security experience, to include one (1) year supervisory or leadership experience.