Secretary II, Adolescent Ambulatory Behavioral Health - Eastern Connecticut Health Network

We are a small community hospital where your voice is heard! We believe in sharing ideas and working with staff to create innovative ideas to improve employee engagement and patient care.

What we offer:

• Generous vacation that is front loaded based on budgeted hours. Ex. 40 hours/ week = 26 days a year!


• Sick Time on an accrual basis


• 401(k)/Medical/Dental/Vision Insurance/Employee Assistance Program


• Voluntary Benefit Options


• Tuition Reimbursement, Free Parking


• Perk Spots (Discounts at local retailers, restaurants, travel, and childcare centers)


• Career Growth within the organization

POSITION SUMMARY:

This position reports directly to the Administrative Manager and indirectly to the Director of Ambulatory Behavioral Health Services. Provides administrative support for clinical, management, medical and educational staff in all of the Child and Adolescent Ambulatory Behavioral Health Services. Functions as central phone reception and is responsible for courteously and effectively answering and directing all inquiries for Ambulatory Behavioral Health Services. Participates in the intake process by obtaining relevant descriptive and financial information as needed and recording and transmitting data related to access per department protocol. Is responsible for stocking supplies, scheduling appointments, collecting co-pays, generating daily encounter/census sheets, filing patient information, verifying and entering patient medications into departmental data system, recording and transmitting data related to records and processing medical records requests, scheduling, authorizations, charge entry and payer information and maintaining and monitoring databases. May perform registration of outpatients by choosing the correct Medical Record and obtains accurate demographic and financial data. Establishes patient account for the purpose of producing a timely and accurate bill and an accurate medical record. Verifies insurance through hospital system. Interfaces with patients/students, families, professionals and other hospital departments. Performs both Word processing and spreadsheet computer operations. This position contributes to creating a caring and compassionate environment through ECHN’s Core Values of Teamwork, Communication, Respect and Caring.

EDUCATION/CERTIFICATION:

• This position requires a high school diploma, or GED equivalent.


• Bilingual (English-Spanish) preferred but not required.

EXPERIENCE:

• Experience working in a medical facility.


• Experience in a related setting using medical/psychiatric terminology and working with managed care and Behavioral Health carve outs is preferred.

COMPETENCIES:

• Must be proficient in Microsoft WORD with basic knowledge of Microsoft EXCEL and OUTLOOK.


• Exceptional interpersonal, organizational and time management skills are required.


• Must be able to function effectively and independently in a work environment where multitasking is essential.


• Must have excellent verbal and written command of the English language and communication skills in order to effectively communicate with patients/students and staff.


• Requires mature judgment and a comfort level working in an environment with children and adolescents with psychiatric disorders in an environment can often be emotionally charged.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job. They are intended to be accurate reflections of the principal duties and responsibilities of this position. These responsibilities and competencies listed below may change from time to time.