Secret Service Desk Analyst - Zachary Piper LLC

Zachary Piper Solutions is currently seeking a Secret Service Desk Analyst who will support a government contract located in Falls Church, VA. The Secret Service Desk Analyst will provide Tier I and II support using ITSM ticketing system.

Responsibilities for Secret Service Desk Analyst:

• Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).
• Perform in person customer service and phone support service to the end-user community.
•  Handle efficiently, high volume ticket queue by supporting 50 – 100 tickets daily, using ticking system.
•  Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.
• Support focus teams or specialized projects to promote rapid improvement turnaround.

Qualifications for Secret Service Desk Analyst:

·      1 years of relative experience

·      Secret Clearance

·      Security +

·      High School diploma or equivalent

Compensation for Secret Service Desk Analyst:

• $60,000 – $65,000 *Depending on Experience.
• Cigna Medical, dental, vision, 6 Holiday, 401k, 1-week PTO

#LI-SH2

Key Words: Office support, desk support, admin HR, Human resources, planning, strategy, government

Key Words: Service desk, Support, help desk, ticketing system, customer service, secret, DoD, Security +, Tier I, Tier II, team, problem solving, tickets, analytical, devices, servers, computers, application systems, shift work,