Seasonal Visitor Services Associate (Stevens Coolidge) - The Trustees of Reservations

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the nation’s premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org.

Posting Information:

Salary/Hourly Rate: $20 

Hours per week: 40 

Job Classification: Limited-Term, nonexempt 

Job Type: Onsite 

Duration: April - May 

Location: Stevens Coolidge House and Gardens, North Andover, MA 

What You’ll Do:

The Role:

Stevens-Coolidge House & Gardens, a scenic public garden and historic home located in North Andover, is currently hiring a part-time check-in attendant for our Celebrate Spring event. This incredible property will transform from April 24th – May 12th with a bulb display, decorations and the historic home open for self-guided tours. 

As a Visitor Service Associate, you will further the mission of The Trustees and preserve our special places by providing superior service during this annual event in April and May. 

Specifically, you’ll:

• Assist with overall event preparation and set-up 

• Accurately and efficiently conduct a variety of sales in our retail shop and concessions area. 

• Join training sessions prior to event to have an overview of event and overall trail. 

• Provide excellent customer service by answering visitor questions about the event trail, the event, and the property. 

This is a limited-term, nonexempt position (40 hours/week) reporting to the Regional Engagement Manager.

Requirements

What You’ll Need:

Skills and Experience:

• Interest in gardens and history 

• Desire to engage with and serve the public 

• Attention to Detail and a friendly demeanor 

• Strong communication skills, dependability, and punctuality 

• Flexibility to support property operations in a variety of positions 

• Keep public-facing workstations neat and stocked with relevant materials  

• Provide flexible availability including evenings and weekends as needed  

• Represent the property in a professional manner with appropriate attire 

Eligibility Criteria:

• This position typically works a Wednesday-Sunday schedule for the event, with evening shifts. 

• Able to work well with people in a team environment and to communicate effectively, both in writing and orally 

• Able to function and act both independently & as a team, plus make decisions & multitask under pressure. 

• Math skills for handling and counting cash 

• Able to consistently lift 40lbs & stand for long periods of time (at least 6 hours) 

• Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment. 

• A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy. [if needed] 

• A satisfactory criminal background (CORI) check. 

• High School Diploma Required 

• Candidate must be at least 18 years of age with a minimum of one year of work experience. 

Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above.

Have questions? Contact our People team at people@thetrustees.org!

Benefits

Your Benefits: 

• Sick Time: Mass Sick Leave Accrual

• Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.  

• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.  

Equal Opportunity and Diversity:

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

The Trustees’ commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are committed to creating an inclusive and accessible work environment. To request reasonable accommodations during the application or interview process, please contact us at people@thetrustees.org.