Seasonal Overnight Multi-Functional Resort Associate (Front Desk/ Limited Maintenance) - Part Time - WorldMark Santa Fe Resort - Travel + Leisure Co.
Santa Fe, NM
About the Job
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.How You’ll Shine: The Multi-Functional Resort Associate is a cross-functional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners, guests and associates receive our Hospitality with Heart service.
Customer Service/Front Desk agent / Hotel Front Desk/Facilities/Apartment Maintenance
The target salary rate for this position is $20.00
10:30 pm - 6:30 am
How You'll Make an Impact:
Performs at least two resort functions on a regular basis. The following functions are the most common, but are not an exhaustive list of functions that may be performed by this role:
- Guest Services
- Performs daily Guest Services functions such as guest check-in and check–out, answering phones, completion of shift check-list, run night audit, laundry,
- Answer a variety of questions for guests pertaining to their reservations.
- Responds courteously, efficiently and professionally to guest service requests. Directs owner and guest requests to the correct department.
- Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office, office cleaning.
- Limited Maintenance
- Performs general facility maintenance under minimum supervision in a manner which ensures the preservation of optimum quality and efficient production.
- Performs service requests and repairs as directed. Perform maintenance work for make-ready units as directed.
- Performs Room Preventative Maintenance process as outlined in the Maintenance Departmental Operating Procedures to include a detailed and in depth inspection of all aspects of the guest room/unit
- Performs basic to advanced repairs on deficiencies found in the interior of the unit to bring the unit back to “like new” condition
- Completes all necessary work orders and customer requests by applying basic knowledge of repair and replacement of general fixtures. General repair may include: doors, windows, walls, flooring, ceilings, furniture, cabinetry, basic electrical, basic plumbing and basic appliance repair.
What You’ll Bring:
Ability to read and comprehend routine instructions, short correspondence and memos in English.
Excellent customer service skills.
A professional appearance and positive, can-do attitude.
Ability to work well independently or with others as needed.
- Valid Driver's license
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.