Seasonal Onboarding Champion Associate, Crabtree Valley Mall at Macy’s

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

As the Seasonal Champion, your prime focus will be on enhancing the customer experience by providing proactive supervision, fostering a sales-oriented culture via omnichannel approaches, and improving the service environment. As a member of the Store Leadership Team, it will fall upon you to clearly relay goals and expectations to your peers. You’re charged with contributing to a lively and appealing store atmosphere for both shoppers and staff. Your role will require adaptability, shifting between various duties to meet the evolving demands of the business.

To offer our customers an outstanding holiday shopping journey, our Seasonal Champion Colleagues may start their day before the store opens and stay beyond closing to help us create the Macy's magic. These seasonal positions provide the flexibility to work varying shifts, potentially including early morning hours, late evenings, weekends, and major sale events like Black Friday and December 26th. 

What we can offer you

• An inclusive, challenging, and refreshingly fun work environment 
• Generous employee discount at Macy’s and Bloomingdale’s, on top of other offers and discounts
• Access Your Wages Anytime - Easily access wages you've earned, without waiting for payday!
• Employee Assistance Program (mental health and financial literacy resources) 
• Potential for year-round employment opportunities

What You Will Do

• Provide Active Supervision by continually circulating the selling floor, directing colleagues and supporting daily priorities to optimize the customer experience and increase sales. Redirecting support as needed.
• Lead activities to ensure customer readiness and exceptional presentation standards. Alert Store Leaders of any opportunities that are not aligned with this goal.
• Role model ability to build lasting customer relationships (provide colleagues with fast-feedback and redirection to foster the same behaviors and recognize colleagues for practicing them). 
• Help build a proactive and solution-oriented customer centric culture in-shop to ensure consistent customer experiences. 
• Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions. 
• Oversee daily receiving and fulfillment processes, supporting in-store customer pickup functions.
• Monitor dashboards and reports to achieve daily execution metrics (Fill Rate, Speed to Ship, Ready on Time, etc.).
• Utilize proprietary handheld and point of sale systems to lead execution of department goals.
• Participate in Omni Checkpoints to resolve open aged orders and update daily progress.
• Support inbound and outbound dock operations, including merchandise receipt and reverse logistics.
• Ensure necessary shifts are scheduled and filled using trailer projections and the daily fulfillment planner.
• Coordinate with store leadership to identify and address operational challenges.
• Conduct Welcome Calls to newly hired colleagues and support Store Leaders in onboarding seasonal colleagues 
• Support seasonal colleagues in key onboarding activities such as store tours, colleague schedule pick-up, Act as a liaison for seasonal colleagues and Incumbent Ambassadors to ensure a positive and productive onboarding experience

Skills You Will Need

• Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
• Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.
• Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met
• Collaboration: Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience
• Adaptability: Resourceful self-starter, works well independently as well as part of a team, and ability to adapt quickly to changing priorities

Who you are

• Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful self-starter, works well independently as well as part of a team, and ability to adapt quickly to changing priorities.
• At least one year of supervisory experience preferred.

Essential Physical Requirements:

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.
• Frequent use of computers and handheld electronic equipment.
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• This position requires lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders.

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

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