Seasonal Customer Service Representative - Rockland, ME - Enterprise Holdings
Rockland, ME 04861
About the Job
Overview:
Enterprise Rent-A-Car in Rockland/Thomaston has an opening for a Seasonal Customer Service Representative. This is a temporary/Seasonal role for a maximum of 150 days during our seasonal months of May 1, 2024 to October 31, 2024.
This is a great opportunity to work with a fantastic team with a well-known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture. The responsibilities include providing a high level of customer service by assisting both internal and external customers, primarily face-to-face, and supporting their rental needs. The CSR will gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a busy home city rental branch.
The starting pay rate for this position is $16.50 / hour. The required schedule is Monday thru Friday from 8am-5pm with a 1 hour lunch each day.
This branch office is located at 11 Dexter St Ext, Thomaston, ME 04861.
Responsibilities:
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications:
- Must be at least 18 years of age
- Must have a High School Diploma or GED
- Must have at least 6 months of prior customer service experience
- Must have a valid US driver's license
- Must have no more than 2 at-fault accident or moving violation within the past 3 years
- Must have no drug or alcohol related convictions within the past 5 years
- Must have a basic level experience and understanding of a PC and Microsoft Office products
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must be able to work a temporary/seasonal role for a maximum of 150 days during our seasonal dates of May 1, 2024 to October 31, 2024
- Apart from religious observation, must be able to work Monday thru Friday from 8am-5pm
Source : Enterprise Holdings