Seasonal Customer Service Representative - Cambridge, Brookline - Enterprise Holdings

Overview

The Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The seasonal window ends on or before October 31, 2024 and cannot exceed 150 days. The start date will be on or after May 1, 2024

This position pays $18.00/ hour and is available in both locations of 996 Commonwealth Ave, Boston MA 02215 and 25 River St, Cambridge MA 02139.

Multiple Schedules are available, inclusive of weekends and holidays.  We are hiring for full time (40 hours/week) schedules which start either May 1st or June 1st. Schedules to be discussed during interview process. 

Schedule 1- Cambridge MA (This position to start June 1)

Sunday   7:30am-12:30pm

Monday   7:00am-6:00pm

Thursday 7:00am-6:00pm

Friday     7:00am-6:00pm

Saturday 7:30am-12:30pm

Schedule 2- Brookline MA  (This position to start May 1)

Sunday   7:30am-12:30pm

Monday   7:00am-6:00pm

Thursday 7:00am-6:00pm

Friday     7:00am-6:00pm

Saturday 7:30am-2:30pm

Schedule 3- Brookline MA (This position to start June 1)

Sunday   7:30am-12:30pm

Monday   7:00am-6:00pm

Tuesday  7:00am-6:00pm

Friday     7:00am-6:00pm

Saturday 7:30am-2:30pm

As you are considering a position with Enterprise Mobility, we invite you to learn more about our business at careers.enterprise.com

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or GED required
• Must currently have a valid US driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.
• No drug or alcohol related conviction on record (DWI/DUI) in the past 5 years.
• Must have at least 6 months of prior customer service experience
• Must have a basic level experience and understanding of a PC and Microsoft Office products
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.