Seaport - Full-Time Key Holder - Rhone Apparel, Inc.

About the Company:

Founded in 2014 and led by brothers Nate & Ben Checketts, Rhone is a premium wellness brand that creates best in class performance-driven apparel that is engineered for an active lifestyle. Rhone is dedicated to using their platform and products to address and discuss the complex issues that modern individuals face. From raising awareness around the mental health crisis, to building mutually supportive communities, to providing men and women with practical tools and resources to navigate relationships, Rhone seeks to support men and women while providing them with versatile clothing for every aspect of their daily routine. In addition to a robust E-commerce business, Rhone currently has more than 14 retail stores across the U.S., all of which are used for building community through various initiatives such as the brand's signature Mind & Muscle events. Rhone is also sold in 70 Equinox locations, and available nationwide at Nordstrom, Bloomingdale’s, Dillard’s, SCHEELS, Von Maur, select CorePower Yoga locations, and more than 350 gyms and specialty stores across the country, with continued international expansion. Rhone is also a proud partner of Stitch Fix.

About the role:

The Retail Key Holder will work on the frontlines ensuring that every customer has a positive and comfortable experience. They will be an ambassador of Rhone and a representation of its principles (Gritty, Responsible, Evolving, Authentic, and Team Centered). The Key Holder will oversee other team members and open and close the store as needed.  They should have a passion for fitness and living a healthy lifestyle.   

What you’ll do:

• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions

• Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like

• Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured

• Foster and support a productive employee culture 

• Gather feedback from customers, store team members, and via observation to report to store management team

• Deliver results while putting the customer first and applying an omni-channel mindset

• Build relationships with customers, team members and business partners

• Be a Rhone product knowledge expert educating customers on features and benefits

• Assess the customer’s individual needs providing product recommendations

• Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards

• Work with store management to ensure shipping and receiving are processed in accordance with Company standards

• Maintain a neat and organized stockroom in accordance with Rhone’s organizational standards

• Take initiative by jumping in on any task, asking questions and sharing ideas

• Demonstrate inclusive behavior across team and customers

What you’ll bring: 

• Strong interpersonal communication and customer service skills

• Strong organizational, time management and multi-tasking skills

• A positive attitude and an upbeat personality

• The ability to utilize technology effectively and engage with customers and your team to meet goals

• The willingness to learn, be open to feedback and takes action as required

• Ability to learn procedural knowledge acquired through on-the-job training

• Ability to handle customer interactions and potential issues/concerns courteously and professionally

• Ability and desire to work in a tight-knit team environment

Job Requirements:

• Willing to work a flexible schedule including evenings, weekends, and holidays

• Available to work a minimum of 30+ hours/4 days a week 

• Must adhere to scheduled shifts with punctuality

• Ability to lift 25 pounds

• Comfortable climbing ladders, moving around regularly, and standing for extended periods

• Must be legally authorized to work in the United States

• Must be 18 years of age or older

What you’ll get:

• Company Health Benefits

• Generous clothing discount and quarterly clothing allowance

• Paid Time Off

• Bonus Incentive Program

• 7 Company Holidays annually

• 401(k) plan with Company matching (limited)

Other details:

• Primary location: Boston, MA

• Reports to: Store Manager

Rhone Apparel, Inc is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.