SDR Manager - Remote - The Pipeline Group, Inc

ABOUT TPG

The Pipeline Group is a technology-enabled services company that combines data, process, content, and technology coupled with expertly trained and battle-tested SDRs to deliver explosive business results for companies looking to build predictable and profitable pipeline.

We specialize in taking new company products to market and quickly advancing growth-stage companies to the next level. More and more companies are looking to outsource their SDR/BDR team or operate a hybrid model to expand into new markets internationally.

Our partnerships have been so effective that INC. 5000 listed us as one of 2021, 2022, & 2023's Top Fastest Growing Privately held companies in the US and we are not stopping there. 

OUR CULTURE

At TPG, excellence and high performance are ingrained in our culture. We cultivate success for both our clients and our team members. As a sales performance-driven organization, your wins are our collective victories. Your career aspirations are our shared goals, and we're committed to launching you on the path to success. Our environment fosters consistent improvement, collaboration, ownership, and growth, empowering you to reach your full potential.

Our mission is to establish ourselves as the world's best virtual workforce of remote sales development representatives, delivering outstanding returns for our customers, partners, and team members. To achieve this, we prioritize honesty, mutual respect, and trust in everything we do.

ABOUT OUR ROLE

As a SDR Manager, you will play a pivotal role in driving the success of our SDR teams by fostering a high-performance culture and ensuring alignment with client objectives. You will oversee and develop a team of SDRs, guiding them to achieve individual and team KPIs through effective leadership, coaching, and operational excellence. Acting as a primary liaison for client accounts, you will ensure client satisfaction while continuously optimizing outreach strategies and performance metrics. This role requires a dynamic leader with a proven track record in managing outbound remote sales teams, excelling in omni-channel outreach strategies, and delivering measurable results in a fast-paced environment.

Main focuses and responsibilities

• Leadership & Management:

  • Oversee a team of SDRs, ensuring they meet individual and team KPIs, including scheduled meetings, pipeline value, and conversion rates.

  • Monitor SDR performance, provide constructive feedback, and implement improvement plans when necessary.

  • Foster a high-performance culture while maintaining team morale and motivation.

• Coaching & Development:

  • Conduct regular team training sessions to develop SDR skills in cold calling, email outreach, objection handling, and qualification.

  • Evaluate and improve call scripts, email templates, and conversation guides tailored to client objectives.

  • Evaluate SDRs on key metrics such as messaging alignment, tone, presence, and multi-threading efficiency.

• Operational Excellence:

  • Track and report team performance metrics, identifying trends and opportunities for improvement.

  • Collaborate with the Operations and Quality Assurance teams to ensure alignment with best practices.

  • Manage SDR onboarding to ensure new hires are fully prepared and aligned with company goals.

• Client Interaction & Program Management:

  • Act as the primary point of contact for assigned client accounts, ensuring their satisfaction with SDR performance and overall partnership.

  • Understand client goals and align SDR strategies to deliver measurable results.

  • Proactively address client feedback and resolve concerns.

WHAT YOU’LL NEED TO SUCCEED

• Proven experience managing SDRs or inside sales teams, preferably in a SaaS start-up environment.

• Experience with stakeholder management and client relationships at the Executive level.

• Excellent communication, leadership, and interpersonal skills to energize and inspire SDRs to perform at their best and articulate value propositions clearly and compellingly with clients and prospects, and coach SDRs to do the same.

• Strong understanding of outbound sales strategies and tools (e.g., Salesforce, Outreach, LinkedIn Sales Navigator).

• Ability to analyze performance metrics and implement data-driven strategies.

• A track record of achieving and exceeding team KPIs.

• Experience in omni-channel strategies, including cold calling, email, and LinkedIn outreach.

• Proficiency in creating and optimizing outreach templates and scripts.

WHAT TPG PROVIDES FOR OUR EMPLOYEES

• Permanent Remote Work Model-no more commuting, work from the comfort of wherever you are. 

• Competitive compensation starts between $95,000-100,000, with the final offer based on your skills and experience plus commission.

• Continued Opportunities for Development and Advancement: We value individuals who are eager to adapt & hone our processes and stay engaged with ongoing information exchanges, ensuring they are well-prepared for continuous growth and success within our dynamic environment.

• Benefits: Medical, Dental, and Vision + other optionals (like FSA and Life Insurance) with NO waiting period. Get your benefits on your first day! 

• 401K

• 3 Paid Mental Health Days per Year.

• 1 Annual Paid Volunteer Day to give back to our communities. 

• Unlimited PTO Program after 90 days - take time off when you need it. No more worrying about “use it or lose it” policies. Take control of your work/life balance. 

• Access to our EAP (Employee Assistance Program) for support with Familial, Financial, and Mental Health needs. 

• Company provided home office equipment- Laptop, desk, chair, etc. 

Come join our innovative and dynamic team! 

This role will be contingent upon the successful completion of a background check.

Stable internet connection and Mbps to work from home will be required.