SCVH - Chief Operating Officer - Santa Clara County

Under direction of the CSCHS-Chief Executive Officer, manages and directs administrative functions, activities, services, and staff for the County of Santa Clara Health System (CSCHS). The position will develop and manage strategic plans and implement high standards of service excellence, community, and business relations and ultimately the enhancement of patient outcomes. This position is responsible for the general operations and related functions of the enterprise health system; to maintain conditions for the effective and efficient operation of hospitals and clinics; responsibility for developing goals and expectations that enable staff to deliver high-quality, cost-effective care and services.

About this role:

Santa Clara Valley Healthcare (SCVH), part of the County of Santa Clara Health System, seeks highly qualified and innovative candidates for the Chief Operating Officer role. The Chief Operating Officer serves as a member of the health system’s executive management team and is responsible for the general operations and related functions of the enterprise health system; maintains conditions for the effective and efficient operation of hospitals and clinics; and develops goals and expectations that enable staff to deliver high-quality, cost-effective care and services within the health system.

As a complex health system including a teaching hospital, SCVH offers all normal hospital services, including Labor and Delivery. Major service lines include a nationally recognized Rehabilitation Center, a Mother Infant Care Center, a Regional Burn Trauma Unit, a Regional Neonatal Intensive Care Unit, Trauma Services, Intensive Care Services and comprehensive Cancer Services. SCVH also has one of the few comprehensive Emergency Departments in the Bay Area and provides emergency and acute psychiatric care. SCVH has 12 comprehensive health centers offering Primary Care, Dental, and Urgent Care Services geographically spread across Santa Clara County and over 40 Adult and Pediatric Specialties ranging from Orthopedics, GI, ENT, Urology, to Ophthalmology, Nephrology and more. SCVH operates numerous community-based programs that outreach to vulnerable and at-risk populations, such as the Valley Homeless Healthcare Program and Mobile Dental Program.

We are looking for someone who:

• Understands the complexities of operation of hospitals and health systems in California;
• Is a strategic and operational leader that is collaborative, effective at building trusting relationships, and has a track record of driving change, leveraging data, and mentoring teams;
• Is a systems-thinker and action-oriented leader who motivates and empowers staff, and possesses humility and integrity;
• Is highly visible, transparent, innovative, and collaborative with key stakeholders across Santa Clara Valley Healthcare, as well as with the local community;
• Understands the challenges of a county run health system and able to operate in a governmental setting with layers of processes and rules outside of normal business operations; and
• Is able to inspire people and manage complicated programs that are subjected to rule enforcement at the state and federal level.

What you may typically be responsible for (typical tasks are included in this job bulletin):

• Managing a team of hospital executives with diverse expertise;
• Balancing the needs of multiple hospitals and clinics;
• Implementing patient care related projects, including supervision, management, and direction of staff; and
• Designing and implementing policies and processes that will be effective and efficient in the provision of health care to the patient population, while ensuring business needs, compliance and regulatory requirements are met.

A few reasons you might love this job:

• You will have a supportive team with shared goals that are aligned with the organization’s commitment to serving the community;
• You will gain experience in a broad range of healthcare obstacles; and
• A very generous benefits and retirement package!

Filing Period and Application Procedure

This recruitment will remain open until filled. Applications will be reviewed on September 30, 2024. The recruitment may be extended or closed as early as 10 days after the issue date; therefore, it is critical to submit your application as soon as possible.

Résumé and Cover letter explaining why you are the ideal candidate including specific examples from your experience (maximum of 3 pages).

Thorough referencing, background investigation and license/certification verification will be conducted once mutual interest has been established.

Following the final filing date, resumes will be screened in relation to the criteria outlined in the employment standards. The most competitive candidates will be invited to continue in the process. Please contact Quynh Truong, quynh.truong@esa.sccgov.org if you have any questions regarding this recruitment.

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