Scheduling Team Lead - Intertek Testing Services NA Inc

Scheduling Team Lead

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Scheduling Team Lead to join our Business Assurance Scheduling team remotely. This is a fantastic opportunity to grow a versatile career in the certification industry.

Intertek's Business Assurance team goes beyond testing, inspection and certification to look at the underlying elements that make a company and its products successful. Our assurance solutions provide confidence and total peace of mind that a client's operating procedures, systems and people are functioning properly to provide a competitive advantage in the marketplace.

What are we looking for?

The Scheduling Team Lead is responsible for supervising and mentoring a team of Schedulers.

Salary & Benefits Information

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you'll do:

The Scheduling team lead is responsible for

• Mentoring, delegating and supervision of team members.
• Providing on-going training for scheduling members
• Tracking, Prioritizing, and addressing issues.
• Daily scheduling of existing, key accounts and new clients.
• Scheduling clients with qualified auditing personnel using judgment based on logistics, financial impact and time.
• Daily telephone and email interaction with clients, auditors, and staff.
• Able to handle high volume of communication and requests from clients and staff.
• Track and analyze issues related to scheduling activities.
• Prepare assignment and confirmation letters to clients and auditors.
• Coordinate and arrange future monthly audits based on industry requirements and client needs to maximize resources.
• Provide regular communication to future audits with client specific request of auditors.
• Other duties as assigned by Scheduling Supervisor or other Senior Management.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Minimum Requirements & Qualifications:

• Minimum of 5 years in customer service working directly with customers and office staff.
• High school diploma or GED
• Ability to interact with clients and staff. Must have a strong ability to manage conflict and identify solution. Interpersonal skills and the ability to defuse situations is critical
• Technical willingness (will be educated on industry requirements)
• Knowledge of Quality Management System principles preferred (will be educated on QMS principles).
• Proven attention to details.
• Ability to prioritize and organize numerous clients, sales and related tasks.
• Experience with Microsoft product suite (Outlook, Word, Excel etc.) and the Internet.
• Excellent oral and written communications skills.
• Ability to obtain, evaluate and act upon factual information.
• Ability to work alone and as a team player.
• Attendance is a key to a successful scheduling department

This is a remote position; however, applicants must reside in and be able to legally work in the United States.

Preferred Requirements & Qualifications:

• An associate or higher college degree
• Experience with electronic databases and Web based systems

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

#LI-JC1Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.