Scheduling and Staffing Specialist - Emergency Physicians Professional Association

Purpose: This positions primary role is to generate and update master staff schedules for EPPA emergency departments and clinic physicians, Advance Practice Clinicians (Physician Assistant and Nurse Practitioner) and other health care support staff, while making adjustments as needed according to site fluctuations, absences, and planned leaves of absences to ensure appropriate staff coverage at each location. The Scheduler will report to the Scheduling & Staffing Manager.

Key Result Areas:

The primary responsibilities for this position include but are not limited to:

1. The Staffing/Scheduling Specialist must be able to produce provider work shift schedules; taking in account contract level needs, overtime, leaves of absences and staff needs
2. Completes PA/NP student scheduling.
3. Understand the dynamic work environment and unique staffing needs of ED health care site and clinic
4. Utilizing computer software to prepare, change and update master schedule
5. Prepare reports and statistics regarding providers, shifts, hours, schedules, etc
6. Accountable for finding daily staffing solutions when gaps and vacancies arise.
7. Assists Credentialing functions.
8. Other duties as assigned

Education, Skills and Experience:

Core Competencies:

• Should possess outstanding communication skills and solid interpersonal skills as they interact with all levels in the organization on a daily basis
• Professional attitude proven record of delivering exceptional customer service and ability to negotiate difficult situations in a professional manner, at all times

• Flexible with last minute changes
• A friendly personality is a must
• Sets appropriate limits for work priorities and notifies supervisor of barriers and difficulties to meet deadline
• Maintains fair, professional standards when managing the needs of staff
• Ability to meet and comprehend scheduling and hours needed to meet job status and staffing requirements; interpret rules and policies as it relates to work schedules (holidays, PTO, leave of absence, and work hours).
• Ability to accurately calculate staffing hours
• Working ability in use of scheduling software and other computer programs
• Ability to work independently or with others in a fast paced environment with constant interruptions
• Ability to multi-task priorities, organize, great attention to detail, and ability to use critical thinking skills and meet assigned deadlines

• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork
• Develop and maintain constructive and cooperative working relationships with others, and maintaining them over time

• Attends and actively participates in required meetings
• Verifying the accuracy of invoices and other accounting documents or records
• Demonstrated competency to prepare accurate and concise reports

• Ability to analyze situations accurately and take effective action

Equipment/Software/Systems Used:

Comfortable navigating applications and scheduling software.

Ability to troubleshoot basic computer and software issues.

Intermediate level for Microsoft Office products: Word, Excel.

Working Conditions:

Working conditions are of a standard climate-controlled office environment; aspects of the job include sitting a majority of the time, occasionally standing or walking, fluorescent lighting, computer work, and other normal office conditions. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The position may require some lifting up to 20 pounds. Positions typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.

A full-time employee is 40 hours per week and the employee is expected during the normal business workweek, Monday – Friday.

Work Environment: While performing the duties of this position are subject to constant interruption and are in direct contact with employees on a professional level. Negative interactions resulting from these contacts can result in stressful situations. The position may be a high volume position and may work without direct and/or constant supervision. The noise level in the office environment is usually quiet.

Performance Standards

• Meet annual performance evaluation objectives.

• Support Employer’s mission at all times.

• Demonstrate commitment to high professional ethical standards.

• Display leadership in position.

• Development of new or improved operational practices.

• Maintain and enhance when appropriate the distribution and flow of information and information management.

• Attendance and dependability.
• Adherence to confidentiality standards.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be an exhaustive list of all responsibilities, activities and skills required of the position and people in the position.

EPPA is an equal opportunity and affirmative action employer.

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