Scheduling Program Manager - Supported Living Services - Everett at Redwood Family Care Network

JOB TITLE: Scheduling Program Manager - Supported Living Services - Everett

REPORTS DIRECTLY TO: Area Director  

DAYS/HOURS: M-F 8:30 - 5:00pm

Pay Rate: $77,968.60

Are you looking for a career opportunity or change? Do you enjoy making a positive, long-lasting impact in people’s lives? If you said YES, then you may be who we are looking for!! 

SUMMARY

The Scheduling Program Manager is a critical team member that ensures appropriate staffing coverage for our clients with intellectual and developmental disabilities.  The amount of staffing coverage is dependent on each individual’s specific needs as it relates to their behavior, medical, and home living skills. 

This role is specifically intended to provide direct support to the Washington State supported living program. "Supported living" means instruction, support, and services provided by service providers to clients living in homes that are owned, rented, or leased by the client or their legal representative.  Many clients require 24-hour care and support.  The Scheduling Program Manager ensures that this care and support is in place.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates and schedules all employee coverage for shifts, leave, vacation, etc. 

• Maintains updated schedules and agency phone list 

• Ensures scheduled employees have met minimum training requirements before working alone with clients. Including site and client specific program orientation 

• Provides supervision and training of House Managers and support staff on timesheet and mileage chart completion, leave policy, inexcusable absences. 

• Creates monthly payroll reports ensuring accuracy of hours/mileage reported 

• Ensure employee compliance with attendance related policies. Updates attendance tracking spreadsheet 

• Provides support for Program Directors and Managers as needed including providing schedule updates for on call managers. 

• Builds and maintains rapport with clients and programs

• Maintains and updates staffing spreadsheets in the drive for each program

• Follows all agency policies and procedures 

• Has extensive knowledge of WAC’s and DSHS policies related to residential services 

• Acts as Crisis On-Call Responder when designated 

• Attends team meetings and training as required 

• Acts as a positive role model. Treats clients with dignity and respect 

• Communicates and coordinates with outside agencies for the benefit of the clients  

• Other duties as assigned.  

PREFERRED SKILLS

• Ability to identify potential areas of compliance vulnerability and risk, assists in developing/implementing corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future. 

• Knowledge of EHR system (currently using Therap) 

• Experience with medications and medical information for vulnerable populations. 

• Ability to act as an independent review and evaluation body to ensure that compliance issues/concerns within the organization are being appropriately evaluated, investigated and resolved. 

• Ability to build great working relationships with employees and communicate effectively. 

• Ability to write reports, business correspondence, and procedure manuals. 

• Ability to calculate figures and amounts. Knowledge of computer spreadsheet programs, word processing software, and the ability to learn new programs effectively. 

WORK ENVIRONMENT

• Half of the work environment for this position is a fast paced work environment that requires multitasking, working under pressure, self directed and frequent interruptions.

• Half of the work is done in the field, including driving to client’s homes in multiple counties and cities. 

• Must be able to lift and/or transfer a minimum of 50 pounds.

• Frequently required to talk and hear. Quiet to moderate noise level in work environment.

• Often required to sit for long periods of time, use hands and fingers to handle documents. 

• While performing the essential functions of this job, the employee will be exposed to clients who may ask inappropriate personal questions, display socially unacceptable behaviors, use profanity and sexually explicit phrases, make insulting remarks or threats, and exhibit defiance, dishonesty, and assaultive behaviors. 

EDUCATION AND/OR EXPERIENCE

• Experience working with DDA/RCS, policies and procedures and working with IDD clients 

• Two years specialized training emphasizing Social Services, at least three years’ experience working within a business, social services, or educational setting. 

LIMITATIONS AND DISCLAIMER

• The above job description is meant to describe the general nature and level of work being performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State Laws. 

• Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at-will” basis.