Scheduling Coordinator Urology - Main Campus - University Hospitals

Brief Overview
As an integral member of the UH Patient Access Services Team, the Scheduling Coordinator focus is - the
delivery of the world's best appointment booking experience! Scheduling Coordinators are dedicated to providing
unsurpassed first impressions for our patients, customers and physicians. Coordinators manage complex
appointment scheduling linking primary care, consults and ancillary services. They are responsible for satisfying
the customer and maintaining the image of University Hospitals Health System.
What You Will Do
• Enter and validate medical, demographic, insurance, financial, and business data in a timely and
courteous manner in appropriate systems to ensure master patient index integrity and creation of an
accurate appointment/encounter and claim.
• Explain pre-appointment clinical preparation requirements such as fasting and fluid consumption.
• Provide patient education about third party coverage and liabilities; communicate possible payment
options and personally connect patients to a financial counselor if needed.
• Collect, post, and balance co-pays, deductibles and other patient payments.
• Identify and communicate the need for interpreter services and handle a wide variety of patient inquiries
regarding physicians, services and logistics to ensure access to care with maximum throughput and
minimal delay.
• Maintains expertise in PAS legal and compliance requirements; incorporates principles into workflows
Recruits and trains patients to access My UH Care Personal Health Record.
• Ensures achievement of productivity and quality standards.
Additional Responsibilities
• Maintains up-to-date knowledge of computer systems, insurance/government regulations and UH/PAS
policies/procedures used within the department.
• Promotes collaboration and call center success.
• Functions as an integrated team member and works collaboratively with other staff and providers across
the system to improve patient experience and department efficiency.
• Actively participates in UH emergency preparedness.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.
• May be scheduled to work at off-sites.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during
orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for
our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to
address appropriate use of PHI in the workplace.

Education Qualifications
• High School Equivalent / GED (Required)
• Associate's Degree or progress towards degree (Preferred)
• Bachelor's Degree will be accepted in lieu of 1 year of work experience. (Required)
Experience Qualifications
• 1+ years of experience in call center, patient registration, scheduling, office, banking, customer service
or related medical field using computers (Required)
Skills and Abilities
• Demonstrated ability to use PCs (and toggle between multiple applications), MS Office, and general
office equipment (i.e. printers, scanners, electronic signature pads, copy machine, multi-line phone, FAX
machine, etc.). (Required proficiency)
• Excellent keyboarding/data entry skills. (Required proficiency)
• Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
• Notable client service, communication and relationship building skills. (Required proficiency)
• Ability to function independently and as a team player in a fast-paced environment. (Required
proficiency)
• Must have strong written and verbal communication skills and excellent spelling. (Required proficiency)
• Professional demeanor. (Required proficiency)
• Medical Terminology (Preferred proficiency)
Physical Demands
• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely (20 lbs)
• Carrying - Rarely (20 lbs)
• Pushing - Rarely (20 lbs)
• Pulling - Rarely (20 lbs)
• Climbing - Rarely (20 lbs)
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

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