Scheduling Coordinator -1 at Gables Search Group

The Scheduling Coordinator -1 is responsible for providing quality customer service on a timely basis and interacting with clients to ensure services are accurately scheduled. Responsible for communication and documentation between a wide customer base to include but not limited to, Insurance Carriers, Provider Offices, Attorney Offices and Injured Workers (Claimant)

• Delivers quality Customer Service from initial request for service until completion of end product

• Adheres to client protocols and jurisdictional regulations including appropriate documentation of same

• Ensures all referrals have been entered and cases created accurately

• Schedules exams with physician offices and enters date and times through office operating system

• Communicates with clients, physicians and claimants/attorney regarding appointment scheduling, appointment changes, no shows and cancellations.

• Prepares and sends exam notification letters, cancellation letters, no show letters daily

• When required, responsible for initiating and follow up of prompt pre-payment to providers

• Coordinates ancillary services such as transportation/translation as requested, following customer protocol

• Performs appointment reminder calls and appointment follow up calls as necessary

• Contacts appropriate agencies or persons for the purpose of verifying information

• Handles incoming and outgoing calls effectively and efficiently meeting client standards/protocols

• Ability to efficiently and accurately manage high volume of emails in a timely manner

• Communicates immediately with Supervisor with regard to any client concerns

• Operates company software and equipment

• Enters data by inputting alphabetic and numeric information into system via keyboard

• Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail

• Communicates using correct English, spelling, grammar, and punctuation

• Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines

• Proficiency with imaging/scanning documents

• Maintains confidentiality and discretion as a general rule

• Works effectively as a team contributor on all assignments

• Interacts professionally with other employees as well as clients

• Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics

• Understands current URAC standards as appropriate to job functions

• HS Diploma or equivalent

• Proficient with MS Office Suite

• Excellent communication skills-verbal and written

• Ability to organize and prioritize work effectively

• Ability to accept and apply constructive feedback