SCHEDULING CENTER REP - LifeBridge Health

SCHEDULING CALL CENTER REPRESENTATIVE

FULL TIME OPPORTUNITY

HOURS: 7:30AM-4:00PM

JOB SUMMARY: Performs centralized scheduling for a medical practice's physicians and mid-level providers across all locations. Receives all incoming calls to the central appointment line, answers and responds to all questions in a customer-friendly manner and directs all non-appointment calls to the appropriate location. Coordinates on-line appointment making and follow-up, and distributes patient information as needed.

ESSENTIAL FUNCTIONS:

• Customer Service - As the first point of contact for virtually all the practice's patients, the Scheduling Center Representative is required to maintain a positive, friendly, and helpful attitude with patients at all times.
• Appointment Scheduling - The Scheduling Center Representative is responsible for scheduling and coordinating appointments for all the practice's physicians and mid-level providers across all identified locations.
• Referring Physicians - The Scheduling Center Representative is responsible for coordinating appointments coming into the practice from referring physicians.
• Registration - Referring Physicians The Scheduling Center Representative is responsible for coordinating appointments coming into the practice from referring physicians.

REQUIREMENTS: Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field. Experience: 1-3 years.

PI250730170