Schedulers at Eclaro

Phoenix, AZ

About the Job

Schedulers
Job Number: 24-01342

Use your skills where innovative technology solutions begin. Eclaro is looking for a Schedulers for our client in Phoenix, AZ.

Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

The Scheduler will be responsible for optimizing service requests so that trips are routed in a way that maximizes on-time performance and meets customer expectations.

Responsibilities:

Creation and maintenance of provider depot locations.
Creation and maintenance of points of interest.
Creation of provider and vehicle files.
Creation and maintenance of schedule templates.
Creation of vehicle routes and route segments (manifests).
Procedures for anchoring routes, route segments and trips.
Procedures for building efficient and effective routes.
Using scheduling parameters to manage system performance.
Research and analyze scheduled trip requests using the Trapeze Scheduling software.
Match trip requests to a route that will ensure timely pick-up from origin or arrival to destination.
Analyze batched trips to ensure they are optimized to on the assigned route.
Research and correct schedule violations breach of on-board violations, incorrect vehicle capacities, and trips that requested outside of the defined service area.
Ensure that at the end of the scheduling process, OTP goals are reached, and route schedules are adequate to allow for timely performance.
Perform various dispatching duties as assigned.
Perform various payroll duties as assigned.
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
Maintain accurate records and appropriate filing systems.
Communicate effectively with operations staff regarding scheduling or passenger issues.

Qualifications:

Ability to handle multiple tasks accurately and effectively.
Excellent customer service.
Professional demeanor and appearance.
Reliable in attendance.
Team player and helpful to staff, management, and peers.
High School Diploma or equivalent.
Able to work in a fast-paced environment.
Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
Possess excellent decision-making skills.
Excellent verbal and written communication skills.
Telephone speaking and / or call center experience.
Computer experience.

If interested, you may contact:
Homer Ballega
homer.ballega@eclaro.com
2013759070
Homer Ballega | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.