Scheduler - OR - St. Josephs Medical Center

JOB SUMMARY: Schedules patients for outpatient tests and procedures within the facility (SJMC).

JOB DUTIES AND RESPONSIBILITIES:

• Answer calls coming into the office within three rings, directs call to the appropriate staff and attempts to assist every caller.
• Assist in development of processes and systems related to the New Start patient scheduling surgery.
• Maintain timely patient callbacks as directed by program coordinators.
• Complete basic clerical duties to include computer data entry, filing, typing, mailings and proof reading, as it relates to this position.
• Assist program coordinator in retrieving medical records and various other information needed to schedule patients for surgery.
• Assist in education/in-service to patient and fellow staff.
• This individual to schedule all SPH New Start surgeries and their pre-op testing.
• Act as a liaison between the physician, coordinator, hospital staff and the patient.
• Inservice and participate in program seminars as is dictated by marketing/advertising activity.
• Provide support to Program Coordinator as deemed necessary when out of the office.
• Pertinent other duties as deemed necessary.

JOB REQUISITES:

• High School Diploma or equivalent
• English/Spanish bilingual

EXPERIENCE:

• Two years in the healthcare field preferred.
• Two years in the physician front office preferred.

SKILLS AND ABILITIES:

• Exemplary phone etiquette, telemarketing skills, basic functions and organization of a sales office.
• Understanding of other hospital department functions and how they relate to Specialty Services.
• Ability to follow through and complete task in a chaotic, high-energy environment.
• Ability to multi-task
• Awareness and sensitivity to the special needs and circumstances of the obese patient.
• Prompt, efficient attempts to ensure potential patient questions and requests are imperative to develop a relationship toward helping a customer make a decision regarding surgery.

Houston's oldest hospital is GROWING!

Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most.

Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care.

Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way.

Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.