Scheduler - Customer Service Rep - F. F. Hitchcock Company

Embark on a career where precision meets customer satisfaction, as we seek a meticulous professional for the role of Scheduler - Customer Service Representative at F.F. Hitchcock Plumbing, Heating & Cooling. Elevate your career in an environment where your organizational prowess is not just recognized but celebrated. Intrigued? Allow us to paint a picture of a workplace that values your expertise and commitment.

And as for the benefits and perks? Brace yourself for a competitive pay range of $18-22 per hour, coupled with an extensive benefits package, including PTO, a 401(k), employee discounts, flexible scheduling, dental insurance, and health insurance. At F.F. Hitchcock, professionalism is our hallmark, and we invite you to become an integral part of our esteemed team.

WHEN AND WHERE:

Immerse yourself in a full-time role, Monday to Friday. As the second shift, your schedule is flexible but starting between 1pm-3pm and ending 9pm-11pm. The stage is set in Cheshire, CT-a town where professionalism and collaboration converge.

WHAT YOUR DAY LOOKS LIKE:

As the Scheduler - Customer Service Representative, you're not just managing appointments; you're crafting a symphony of seamless operations.

Your mornings are dedicated to the meticulous scheduling of appointments, ensuring precision in our service delivery. But it doesn't stop there-proactive outreach is your forte. Initiate scheduling for recurring services with finesse, showcasing your commitment to anticipating and meeting our customers' needs.

Fuel pricing inquiries become opportunities for you to shine, transforming potentially complex conversations into smooth, reassuring dialogues. Picture your day as a blend of connection, adept problem-solving, and the satisfaction of being the orchestrator of our customers' contentment.

REQUIREMENTS:

• Excellent telephone and verbal communication skills
• Basic computer skills and ability to learn software

Preferred:

• Customer service experience
• Experience in HVAC, plumbing, drain cleaning, fuel, or propane

MORE ABOUT OUR COMPANY

F.F. Hitchcock Plumbing, Heating & Cooling began as a general store in 1870. Today, we are still serving our community with the convenience of a one-stop shop for each customer's plumbing, heating, air conditioning, ventilation, and fuel needs. Our mission is to personally know our customers and make sure that they are satisfied with every service we provide.

We are a family-owned business that views each member of our team as part of our family. Our management is hands-on and our technicians, fuel delivery team, and support staff are all highly skilled. We offer our team flexible scheduling that provides them with a healthy work-life balance. Additionally, we offer competitive wages, benefits, and perks. Apply to join our tight-knit team today!

READY TO APPLY?

Ready to take on the role of Scheduler - Customer Service Representative at F.F. Hitchcock? Your journey begins with a streamlined initial application process, achievable in just 3 minutes on your mobile device. Step into the realm of impactful scheduling and customer service. Apply today, and let's set new standards of excellence together!