Scheduler CSR (Medical Office) - FurstStaffing
Rockford, IL 61104
About the Job
Scheduler CSR – Medical Office – 3 Positions! We are hiring three Scheduler CSRs to work in a busy community health clinic. This is a busy office with a focus on patient quality care. If you are bi-lingual with Spanish, that is a plus! The Scheduler CSRs are responsible for answering and routing all incoming calls, and all tasks related to scheduling, updating patient information, and taking messages. Hours: 8:30am to 5pm Mon-Fri, with rotating evenings from 11:30am to 8pm, and every other Saturday from 8am to 12pmPay: $14.62 + .50 for bi-lingual ability Scheduler CSR Responsibilities:
- Ability to answer high volume incoming calls in a fast-paced environment
- Ability to determine reason for the call and make appropriate connection
- Document phone encounters in the electronic medical record system concisely and accurately
- Coordinate with staff to ensure patient triage healthcare needs are met
- Schedule patient appointments accurately using clinic standards and guidelines
- Verify and update patient demographics
- Collect and track data for routine reporting
- High school diploma or equivalent; Associate degree preferred
- Professional and courteous demeanor
- Familiarity with medical terminology a plus
- Demonstrate good grammar in speaking and writing
- Must be able to communicate accurately and make quick judgement decisions for clinic services
- Strong customer service skills
- Punctual and dependable
Source : FurstStaffing