SCCM Desktop Engineer - Georgia IT Inc.
Rosemont, IL
About the Job
Job Title : SCCM Desktop Engineer
Location : Rosemont, IL
Position type : Contract
US Citizen, Green Card and EAD Preffered.No Visa sponsorship available for this Job - no third party C2C agencies.
Job Description:
Responsibilities:
• Automation and process improvement of current desktop environment focused on processes for inventory of existing assets, tracking of newly purchased assets, patching, and central management.
• Serve as the main point of contact for the central management of configurations and patching.
• Establish corporate desktop standards.
• Research emerging technology and evaluate for company use as part of project work.
• Serve as Level III Support for escalation of all end user devices and desktop issues.
• Manage, maintain, and create standard build / images and the build / image creation process for all devices.
• Create and maintain process and procedures including but not limited to:
• Procurement / Ordering Process.
• Preparation / Configuration Process.
• Distribution Process.
• Asset Management Process.
• Usage Policies.
• Vendor Management (applicable to both supply and support Vendors).
• Manage applications essential to business functions (e.g. AirWatch, SCCM, Avalanche, etc.).
• Participate in the evaluation of new vendors and implementation process upon vendor selection.
• Document, manage, and maintain interaction processes between vendors, users, and support staff.
• Document, manage, and maintain list of vendor escalation contacts and the escalation process.
• Develop, document, and manage process to obtain feedback and metrics to evaluate vendor performance.
• Maintain relationships and facilitate resolution of any vendor performance issues.
• Escalation point for vendor issues.
• Any other duties as assigned.
Requirements:
• 6 + years direct experience in an IT related field providing desktop support and systems engineering.
• Strong knowledge of Windows OS, networking hardware (cabling, switches, Wi-Fi, cellular) and Mac OS, iOS. Bachelor's Degree or equivalent experience.
• Extensive knowledge of Windows OS, application packaging methodology, strong understanding of Mac OSX, iOS.
• Strong to SME skills with enterprise desktop systems administration tools such as IBM Bigfix, SCCM, Flexera Admin Studio, Symantec Suite.
• Experience working with all end users, application owners, and other IT stakeholders to build and support the most efficient and stable EUD experience.
• Excellent verbal and written communication skills.
Location : Rosemont, IL
Position type : Contract
US Citizen, Green Card and EAD Preffered.No Visa sponsorship available for this Job - no third party C2C agencies.
Job Description:
Responsibilities:
• Automation and process improvement of current desktop environment focused on processes for inventory of existing assets, tracking of newly purchased assets, patching, and central management.
• Serve as the main point of contact for the central management of configurations and patching.
• Establish corporate desktop standards.
• Research emerging technology and evaluate for company use as part of project work.
• Serve as Level III Support for escalation of all end user devices and desktop issues.
• Manage, maintain, and create standard build / images and the build / image creation process for all devices.
• Create and maintain process and procedures including but not limited to:
• Procurement / Ordering Process.
• Preparation / Configuration Process.
• Distribution Process.
• Asset Management Process.
• Usage Policies.
• Vendor Management (applicable to both supply and support Vendors).
• Manage applications essential to business functions (e.g. AirWatch, SCCM, Avalanche, etc.).
• Participate in the evaluation of new vendors and implementation process upon vendor selection.
• Document, manage, and maintain interaction processes between vendors, users, and support staff.
• Document, manage, and maintain list of vendor escalation contacts and the escalation process.
• Develop, document, and manage process to obtain feedback and metrics to evaluate vendor performance.
• Maintain relationships and facilitate resolution of any vendor performance issues.
• Escalation point for vendor issues.
• Any other duties as assigned.
Requirements:
• 6 + years direct experience in an IT related field providing desktop support and systems engineering.
• Strong knowledge of Windows OS, networking hardware (cabling, switches, Wi-Fi, cellular) and Mac OS, iOS. Bachelor's Degree or equivalent experience.
• Extensive knowledge of Windows OS, application packaging methodology, strong understanding of Mac OSX, iOS.
• Strong to SME skills with enterprise desktop systems administration tools such as IBM Bigfix, SCCM, Flexera Admin Studio, Symantec Suite.
• Experience working with all end users, application owners, and other IT stakeholders to build and support the most efficient and stable EUD experience.
• Excellent verbal and written communication skills.
Source : Georgia IT Inc.