SAP Basis - TechDigital Corporation

Strong knowledge of IT Service Management, SAP Basis and SAP Applications \r\nHands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers \r\nWorking experience with SAP HEC, SAP S/4HANA or any other cloud solution. \r\nHands-on experience with infrastructure operations, network, interfaces and Load Balancer topics\r\nStrong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solutionCloud architecture and IT technical infrastructure know-how\r\nKnowledge of/certification in one of Azure, AWS or GCP fundamentals\r\n (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases