SAP BA - Apex Systems

Job#: 2034674

Job Description:

Apex Systems is working with our large government client in search of a Technical Business Analyst! For immediate consideration, please send resumes to [email protected]

Job Description: We are seeking a highly skilled and motivated Technical Business Analyst (TBA) to join our dynamic team. The ideal candidate will have a strong technical background, excellent analytical skills, and the ability to translate complex business requirement, tolling and non-tolling, into technical specifications. As a Technical Business Analyst, you will play a crucial role in bridging the gap between our Development and Operations teams, ensuring the successful development and implementation the UBOS while ensuring it meets our customers needs. We have several TBA openings, each with somewhat specific focus areas. We are also seeking multiple levels of TBA, from mid-level to Sr. level leaders able to lead technical teams during Business Process re-engineering through development and ultimately to deployment and post deployment support and continued enhancement.

Technical Areas include:

Account Management

• All aspects related to tolling and non-tolling (over dimensional permits, disabled vehicles, etc.) account opening, maintenance, and closing via all channels.

Correspondence

• All aspects related to tolling and non-tolling customer communications, via all channels. Includes but is not limited to layout and generation of the communications through all channels and often a mix a channels.

Inventory Management

• All aspects related to inventory management, primarily of tolling transponders issued gift certificates from analysis to support ordering to all aspect of life cycle to disposition.

Case Management

• All aspects related to tolling and non-tolling logging or customer related interactions, done in a case.

Reporting

• All aspects related to tolling and non-tolling reporting or any / all system and customer and related functions for internal and external users of the system.

Transaction Processing

• All aspects related to customers traveling on roadways, customers traveling on other agency roadways, and other agency customer traveling on roadways and assessing the correct fees for each. Non-tolling activities (permits, disabled vehicles, etc.) are also included.

Billing & Invoicing

• All aspects related to the correct fiscal accounting of all transactions processed.

Collections & Toll Enforcement

• All aspects related to customers not properly addressing billing and invoicing responsibilities.

Financial Posting & Reconciliation

• All aspects related to ensuring the accounting of all billing and invoicing and all fiscal related matters is properly addressed.

Payments

• All aspects related to defining and ultimately working to support the development of all payment solution options available to the customers to make payments via any / all of channels.

Customer Service Operations

• All aspects related to operations of a back office tolling and non-tolling solution.

Customer Relationship Management (CRM)

• UBOS utilized a Microsoft Customer Engagement based CRM, including customer portal. UBOS customer service agents (CSR) use the CRM to engage with customers while customers can use other channels, portal, mobile app, chatbot, IVR, etc. to self-service.
• Microsoft CE CRM experience is preferred but experience with any modern CRM will be considered.

SAP S4 HANA

• The fiscal general ledger is SAP S4 HANA. Modules in use include BRIM, FICA, Convergent Mediation, and Analytics Cloud. Experience with SAP and in particular the noted modules is preferred but experience with any modern ERP will be considered.

User Interface (UI) / User Experience (Ux) / Customer Experience (Cx)

• UBOS will provide a best-in-class experience to customers. Much of this is determined by customer experience when they engage with the system. UI/Ux/Cx TBA expertise is required for some of the TBA positions.

Customer Channels

• UBOS will enable customers to engage via a wide, and every growing, number of channel options. Currently channels include: portal, mobile app, chatbot, chat, IVR, email, voicemail, SMS, USPS mail, walk-ins, phone calls with agents, etc.
• Additionally, customers must be able to easily transition between channels when it suits them. Channel experience is required for some of the TBA positions.

Data Migration

• Data Export, Transformation, and Loading (ELT) is a significant component of UBOS. Data must be migrated from several current systems into the UBOS at multiple phases of the UBOS project to support testing and ultimately go live events.
• Data migration experience is required for some of the TBA positions.

Tolling expertise

• this company is a tolling agency and the majority of the UBOS customers will be tolling customers. Experience in TBA related activities that support tolling is required for some of the TBA positions.

Key Responsibilities:

• Collaborate with stakeholders to gather and document business requirements.
• Translate business requirements into detailed technical specifications and solutions.
• Conduct feasibility studies and analyze existing systems to identify areas for improvement.
• Work closely with development teams to ensure the successful implementation of solutions.
• Develop and execute test plans to ensure solutions meet business requirements.
• Provide training and support to end-users and stakeholders.
• Create and maintain comprehensive project documentation.
• Stay up-to-date with industry trends and emerging technologies to drive innovation.

Qualifications:

• BA/TBA positions require demonstrated experience in at least three (3), ideally more, of the Technical Areas noted above.
• Sr. BA/TBA positions require demonstrated experience in at least seven (7), ideally more, of the Technical Areas noted above.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• Minimum of 3 years of experience as a Business Analyst or Technical Analyst in a technology-driven environment for the BA/TBA positions and 5 years for Sr. BA/ TBA positions.
• Strong understanding of software development lifecycle (SDLC) and agile methodologies.
• Proficiency in business analysis tools and techniques.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Experience with data analysis and visualization tools (e.g., SQL, Excel, Figma).
• Familiarity with project management tools (e.g., MS Project) is a plus

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.