Sample Accessioning Representative - Eurofins USA Clinical Diagnostics

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals; PeekabooTM Early Gender DNA Test for expecting mothers; SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts. Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area. DDC is part of Eurofins, a global scientific company with over 800 laboratories in 50 countries and more than 50,000 employees.

OPPORTUNITY OVERVIEW

Case Management Accessioning Representatives provide clients with outstanding service by performing timely and accurate sample processing. Representatives are responsible for opening samples, comparing information, addressing concerns, solving problems, and entering client data correctly into the Laboratory Information System, to ensure that every case is successfully completed, and every client satisfied. Case Management Accessioning Representatives must have excellent data entry skills, be detail oriented and organized.  This role is multi-tasked and flexible and having the ability to prioritize work is essential.

ESSENTIAL DUTIES

• Coordinating and providing service that is timely, effective, efficient, equitable, and client-centered
• Handling case assignments, review case progress and determine case closure
• Excellent verbal and written communication skills
• Collaborate and work effectively with others
• Results driven - able to maintain and sustain company goals
• Intake of packages received daily
• Verifies package integrity and chain of custody requirements
• Identifies complete and partial cases
• Data Entry/Audit of all patient and contract information
• Prepare Affidavits
• Notarization (limited)
• Close and mailing of final reports, chain of custody and affidavits
• Input partial billing information
• Meet weekly required production numbers
• Attend and participate in staff meetings
• Other duties as assigned or become evident

REQUIRED SKILLS/ABILITIES:

• Minimum one (1) year previous data entry service preferred
• High School diploma/GED required; Biology and/or Life Science studies experience preferred
• Ability to communicate clearly and effectively
• High degree of accuracy and strong attention to detail
• Strong listening skills and patience to handle novel situations
• Excellent data entry and organizational skills
• Ability to multi-task and prioritize workload
• Computer literacy in Microsoft Office is a plus
• Excellent communication, customer service, interpersonal, and typing skills
• Good problem-solving skills and follow through are required
• Strong planning, organizational, time, and project management skills are required
• Demonstrated ability to work cross-functionally
• Knowledge of good record keeping requirements is a plus
• Self-motivated and the ability to work with minimal supervision; must also be able to work as part of a team.
• Proven ability to interact with all organizational levels is essential
• Ability to manage multiple tasks and remain flexible to changing priorities
• Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays
• Monday-Friday 9:00am-5:30pm

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.