Salesperson - Part Time - Lynch Law Firm

About Us
Lynch Law Firm is a growing, full-service organization that provides expert legal services to new entities, growing and mature companies alike. The firm goes beyond the usual legal services to fulfill client needs with a staff of experts including human resources, executive management and organizational development professionals with experience in for-profit, not-for-profit, and governmental organizations across a myriad of industries.

Why Lynch Law Firm?
Want to feel valued and respected and truly part of great team? We are flexible, laid-back, treat all employees with respect, and allow working from home.

About the role
The job is to do the items described herein and document the path of doing these things. The non-attorney salesperson is informed and respectful of bar rules of ethics and professionalism, with special emphasis on the definition of providing legal services. You see sales as a service we perform for our prospective clients, not as something to be done “to” them. You also believe that, while we cannot fix everyone’s problems, our community could be uplifted by connections to our trusted referral partners. You ensure that potential new clients (PNCs) understand the weight of their current issues, the solutions that the firm can provide, and the value of our firm as a resource, and then prepare them for their first engagement with the legal team. The non-attorney salesperson meets by telephone and Zoom with PNCs and will record calls so they can be reviewed for competency and quality. This position keeps detailed notes in Clio Grow about the PNC both before and after representation. This position must become a master at capturing a problem but leaving the solutions to the legal team and then hand off the legal team.  Related to that, all administrative steps of opening a file will be handled by the person in this  position. The non-attorney salesperson also conducts calls at the close of a legal matter and after services are provided to determine if LLF can lift up the PNC in any way, which also serves the purpose of developing repeat business. The successful candidate should have prior experience selling high-ticket products and professional or financial services utilizing a consultative selling methodology that interprets sales to be an act of love and investment. The successful candidate should have some sophisticated business experience which they can use to empathize with PNCs who often come to our firm with challenging and sometimes deeply personal and emotional situations. Successful candidates embrace technology, metrics, scorekeeping, transparency, and accountability. Excellent interpersonal and communication skills by phone and via email are required. You must understand your role within the system of providing services, the importance of your role, and the limits of your role. You should be a lifelong learner with a proven track record of self-improvement to keep your sales skills sharp. You will need humor and humility to engage with our customers and existing team.  

This is a hybrid role, with in person office hours on Monday and the rest of the week remote options are available.

Supervisory Responsibilities:

• Management and control of all onboarding and offboarding systems for clients
• Teach others to perform your role 

 Duties/Responsibilities:

• Maintain confidence and control of the engagement with PNCs
• Help leadership manage receptionist or receptionist vendor
• Help leadership track the effectiveness of the marketing team to providing good leads
• Maintain a schedule of consistent mid-day hours to balance availability for:
  • Engaging with PNCs 
  • Following up with PNCs who said “no” 
  • Current clients to conduct quality control calls
  • Caring calls to closed-out clients, past clients, and non-clients 
  • Engage with others who handle components of this process with transparency
• Identify and describe client problems
• Identify systems problems
• Collaborate with team
• Facilitate a professional introduction and transition to the legal team once the case or matter has begun 
• Identify additional opportunities for our services with current and past clients as well as ask for referrals
• Actively engage in dialogue with firm management regarding the quality and volume of the leads, offering constructive feedback and suggestions for improvement based on your “front lines” experience and helping Marketing understand circumstances 
• Locally-based person may be asked to occasionally attend trade shows and networking events as a professional representative of the firm
• Build and maintain strong relationships with clients, understanding their needs and objectives, from a human (not legal) perspective
• Utilize a consultative selling approach when conducting sales calls to illustrate the value and benefits of our services 
• Update Clio Grow and Clio Manage systems with details of all interactions with prospects and clients in a timely manner based on creation and completion of tasks
• Stay current with bar rules and industry trends around legal sales
• Submit calculations for metrics for activities

Required Skills/Abilities: 

• A strong interest in high value consultative solutions selling 
• Comfort with fast-paced and occasionally ambiguous workplace
• Appreciation of work-life balance for yourself and others
• Comfort in highly collaborative and highly accountable environment 
• Proven track record utilizing a consultative sales approach 
• A proven track record with telephone sales 
• Demonstrated, proven success in lead generation, prospecting, contract negotiation, and closing customers 
• Independent, self-starter who thrives on immersion in a rapidly changing environment and has excellent problem-solving and analytical skills 
• Proactive, can-do attitude, with great follow-through and resourcefulness along with attention to detail 
• Strong communication and interpersonal skills with the ability to be personable yet persistent 
• Knowledge of the legal industry is an asset 
• Moderate Microsoft/Google functionality
• Moderate CRM functionality, preferably with Clio

Experience Requirements:

• Prior recent experience selling high-end services and/or products that can be reviewed
• Experience with a CRM, video conferencing, and modern organizational tools required (Clio Grow, Clio Manage, Zoom preferred)
• Prior work in a licensed professional environment
• Engagement with professionalized drama

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times 
• Occasional lifting, sitting, standing, crawling, stairs, reaching
• Occasional attendance at social events
• Ability to travel approximately once or twice per year is preferred

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