Salesforce Service Cloud Functional Consultant - Cross Industry - Accenture

We Are Accenture's Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we're the largest global Salesforce practice, not to mention one of the best. In fact, we are the industry-leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning. We're building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA). Visit us here (https://www.accenture.com/us-en/services/accenture-salesforce-index) to find out more about Accenture's Salesforce practice. You Are A Salesforce Service Cloud Functional Consultant with a keen eye for problem solving. You work with project teams to identify and analyze clients' requirements and craft the right solution. On top of this, you've got the interpersonal skills to build the right rapport clients to get the project off the ground. Organization is your forte. You prioritize multiple projects at once with aplomb and always deliver quality work on time.?? The Work + Meet with clients to analyze their work practices and understand the nature of their businesses to accurately define needs and customize marketing solutions using the Force.com platform. + Own the development of a strategic vision for project (product development, improvements, etc) and embrace the criticality of gaining its adoption. + Make recommendations based on this analysis - estimate work effort, lead project scoping (as the sole or primary Accenture Technology - Salesforce team representative), determine required resources, set a realistic schedule, and build accurate communication and governance plans (Project Management 101, if you will). + Maintain effective client relations and rapport - delivering timely and relevant information with the utmost concern for stakeholder and project impact. + Document Service Cloud data modeling and architecture including data extension modeling and cross-product data architecture & mapping Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here's What You Need + Experience supporting Salesforce Service Cloud clients + A m inimum of 1 year of experience with Salesforce Service Cloud + A m inimum of 2 years of functional experience on the Salesforce.com platforms. + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree , must have minimum 6 years' work experience) Bonus Points If + Experienced with Customer Data Platforms (CDP) and/or Interaction Studio + Knowledgeable in both functional and technical aspects of a CRM or Digital Marketing engagement. + Demonstrate superb communication and presentation skills. + Possess a c ombination of business analysis and technology implementation experience. + Adaptable to a multifaceted work environment and be creative within a team. + Salesforce certified (Marketing Cloud Email Studio Specialist, Admin) + Experienced in working with SQL, JavaScript, and HTML + Understand the basics of integrations, single sign, security, etc. (MuleSoft, Informatica, other ETL tools a huge plus) is also preferred .? + Demonstrable experience in technology implementation full lifecycle/enterprise software projects. 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(https://www.accenture.com/us-en/careers/local/total-rewards) Role Location Annual Salary Range California $63,800 to $196,000 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Minnesota $63,800 to $169,300 Maryland $59,100 to $156,800 New York $59,100 to $196,000 Washington $68,000 to $180,300 What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce) Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. 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