Salesforce Service Cloud Delivery Lead/Sr Business Architect - Cross Industry - Accenture

We Are: Accenture's Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we're the largest global Salesforce practice, not to mention one of the best. In fact, we are the industry leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning. We're building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA). Visit us here (https://www.accenture.com/us-en/services/accenture-salesforce-index) to find out more about Accenture's Salesforce practice. You Are: A Salesforce Service Cloud Functional Delivery Lead. You thrive in a team setting where you can use your prodigious creative and analytical powers to decimate problems. Leadership skills? You have them in spades, and you have the top-shelf communication, people, and management abilities to bring out the best in team members. Working in an information systems environment makes you more than happy. The Work: + Lead Salesforce.com implementation engagement and provide engagement leadership: Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc. + Own development of plan to review and manage client expectations throughout delivery and ensure the values we are delivering are in line with client expectations. + Create an integrated project plan from the individual project plans, showing the high-level flow of project milestones and dependencies across projects. Use the plan to rebalance work and manage variances across projects. + Lead business and functional requirements definition and prioritization/scoping of requirements + Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities. + Monitor all issues that affect the team, project, or program and potential risks.? + Manage program/project's financial, resource strategy and contingency + Disseminate best practices on solution positioning and delivery + Build and maintain high performance teams + Support pre-sales activities inclusive of participating in sales calls and proposal development Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here's What You Need: + Minimum of 5 years of progressive experience in a Salesforce Delivery/Functional lead role, to include: Project Management, Business Analysis, and Technology implementation in full life-cycle Cloud/CRM engagements + A minimum of 4 years of experience leading teams + Experience supporting clients cross-industry within Salesforce implementations + Experience implementing Service Cloud + A Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years' work experience) Bonus Points If : + You can adapt to dynamic work environment and be creative within a team + You are customer-oriented and great at building client relationships + You have a strong background in Cloud Computing solutions --Do you have a passion for using innovative technologies to make a positive impact on business and cod computing strategy, systems design, integration, implementation, and management? + You have previous experience in leading an Application Functional team (Configuration, customization, Force.com development) or Application Integration team (including data integration/data modeling) + You have consulting experience with medium to large consulting firms focusing on cloud computing related consulting (solution architecture, storage, SaaS, multi-tenant computing, large scale computing environments, etc.). + You have experience managing multi-shore projects + You are PMP and/or other project management certification preferred + You have Salesforce.com and other cloud platform certifications + You have executive-level sales support experience in consulting/professional services Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards) Role Location Annual Salary Range California $94,400 to $266,300 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Minnesota $94,400 to $230,000 Maryland $87,400 to $213,000 New York $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce) Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women. 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