Salesforce QA - Echo IT Solutions, Inc

Salesforce QA

Hanover, MD

Essential Functions:

Develop and execute test plans, test cases, and test scripts to ensure quality assurance in Salesforce applications.
• Conduct functional, regression, and integration testing to identify defects and ensure adherence to requirements.
• Collaborate with the EOE IT Salesforce Center of Excellence architect and developers to troubleshoot issues and verify fixes.
• Perform usability testing to ensure user interface designs meet user needs.
• Document and track defects and participate in defect triage meetings.
• Contribute to the continuous improvement of QA processes and methodologies across EOE IT.
• Foster a collaborative and positive team environment where empathy for and responsiveness to business stakeholders is key.
• Performs tests in adherence to organization's testing methodology and processes.
• Design test plans, scenarios, scripts or procedures
• Work with the Developers, Testers and Analysts to understand the specific needs of the project/product for testing.
• Create level of effort (LOE) and duration estimates for own assigned work and review the LOEs of other test engineers. Proactively manage activities to meet those expectations.
• Identify Test Cases; participate in test case review/discussions; participate in user story mapping, project walk-throughs, sprint planning and estimation.
• Prepare Testing artifacts as needed, such as Test Plan, Test Strategy, RTM's, etc.
• Communicate complex technical concepts effectively and in terms that can be understood by all parties involved.
• Develop testing scripts to automate test cases where possible.
• Assist team by supporting the Continuous Integration (CI) environment

Skills:
• Requires depth of expertise in own discipline to be able to guide others in the application of principles and concepts and to interpret complexities, nuances.
• Assignments at this level are typically more complex or unusual than those at the previous level.
• Incumbents assist with establishing protocols and processes for the discipline.
• Sufficient knowledge to guide the application of best practices within Information Services.
• Uses industry understanding to drive decision-making beyond best practices.
• Interprets internal/external business challenge, assesses current/industry practices and selects best practices to improve products, processes or services.
• May lead Information Services teams or projects with moderate resource requirements, risk, and/or complexity
• Works independently, with guidance in only the most complex situations.
• Anticipates and solves complex problems; uses sophisticated analytical thought to exercise judgment and identify solutions.
• Impacts the achievement of customer, operational, project or service objectives; work is guided by Information Services policies.
• Communicates difficult or sensitive concepts and works to build consensus.