Salesforce Program Manager/PMO Lead - Kaygen Inc.
WILMINGTON, DE
About the Job
KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries.
Job Title: Salesforce Program Manager
Location: WILMINGTON , DE (Onsite)
Duration: 12 months
Responsibilities:
Responsibilities:
- Lead the planning, execution, and delivery of Salesforce programs and projects, including but not limited to system enhancements, migrations, and integrations.
- Define project scope, objectives, timelines, and resource requirements in collaboration with stakeholders and project sponsors.
- Establish and maintain effective communication channels with key stakeholders to ensure alignment of project goals with business needs.
- Develop and maintain detailed project plans, schedules, and budgets, and track project progress against milestones and deliverables.
- Manage project risks, issues, and dependencies, and proactively identify and mitigate potential obstacles to project success.
- Coordinate cross-functional teams, including business analysts, developers, administrators, and third-party vendors, to ensure seamless project execution.
- Facilitate requirements gathering sessions, workshops, and meetings to elicit business needs and translate them into Salesforce solutions.
- Oversee system configuration, customization, and development activities, ensuring adherence to best practices and quality standards.
- Drive Salesforce adoption and change management initiatives to ensure successful user adoption and utilization of Salesforce capabilities.
- Provide regular project status updates and reports to stakeholders and senior management, highlighting key achievements, risks, and issues.
- Collaborate with business leaders to identify opportunities for process optimization and improvement leveraging the Salesforce platform.
- Stay current with Salesforce platform updates, releases, and industry trends to inform program strategy and roadmap.
Qualifications:
- Bachelor's degree in Business Administration, Information Systems, or related field.
- Proven experience as a Program Manager leading Salesforce implementations and large-scale projects.
- Strong understanding of Salesforce functionality, including Sales Cloud, Service Cloud, and Lightning Experience.
- Project Management Professional (PMP) certification or equivalent project management qualification is preferred.
- Salesforce certifications such as Salesforce Administrator, Salesforce Platform App Builder, or Salesforce Certified Sales/Service Cloud Consultant are highly desirable.
- Demonstrated ability to lead cross-functional teams and drive project delivery in a matrixed organization.
- Excellent communication, negotiation, and stakeholder management skills, with the ability to interact effectively with individuals at all levels of the organization.
- Solid understanding of agile and waterfall project management methodologies, with experience tailoring approaches to fit project needs.
- Strong analytical and problem-solving skills, with the ability to effectively prioritize and allocate resources to achieve project objectives.
- Experience with change management and organizational readiness activities to support successful Salesforce adoption and transformation initiatives.
Benefits:
- Free Healthcare Insurance
- Vision and Dental Insurance
- 401(k) Retirement Plan
- Free Life Insurance
- Sick Time Off
- Mentorship Program
- Referrals
- Family and Wellness benefits
- Continuous Growth and Career Development
Source : Kaygen Inc.